Production Support Engineer

Job summary

Provide L2/L3 production support for front-office applications, managing incidents, problems, changes, releases, and coordination with internal teams and vendors. Improve platform reliability through monitoring, automation, capacity planning, disaster recovery coordination, documentation, and collaboration with business, technology, and compliance teams.

Job details

Job Title: Production Support Engineer Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$55/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Role Overview Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management. Key Responsibilities Provide L2/L3 production support for front office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred Key Skills (Focused) Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis) Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset Education Bachelor s degree in Computer Science or equivalent Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

What you’ll do

Provide L2/L3 production support for front-office applications, managing incidents, problems, changes, releases, and coordination with internal teams and vendors. Improve platform reliability through monitoring, automation, capacity planning, disaster recovery coordination, documentation, and collaboration with business, technology, and compliance teams.

Requirements

Requires 7–12 years of application or production support experience, with capital markets or investment banking platform experience strongly preferred. Candidates should have production support, scripting and automation, Linux or Windows, SQL, ITIL process, monitoring, and root cause analysis skills, along with strong communication and stakeholder management abilities.

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Root Cause Analysis · Preferred
• Windows · Preferred
• Linux · Preferred
• Stakeholder Management · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production Support (L2/L3)
• Python
• Linux
• Windows
• SQL
• ITIL Incident Management
• Problem Management
• Change Management
• Monitoring
• Root Cause Analysis
• Automation
• Release Management
• Capital Markets
• Investment Banking Platforms
• Stakeholder Management
• Disaster Recovery

Job areas

• Technology
• Software
• Finance & Accounting
• Customer Service & Support

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