Assistant Manager

Job summary

The Assistant Manager leads the Front Office team to ensure high-quality guest experiences and efficient daily resort operations. They are responsible for mentoring staff, managing guest feedback, and coordinating team engagement across departments.

Job details

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach. Purpose As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise. Primary Responsibilities Take the helm and guide the hotel's day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of both the written and spoken communication Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

What you’ll do

The Assistant Manager leads the Front Office team to ensure high-quality guest experiences and efficient daily resort operations. They are responsible for mentoring staff, managing guest feedback, and coordinating team engagement across departments.

Requirements

Candidates must have demonstrated expertise in hotel front office operations and previous experience in a leadership role. Proficiency in property management systems and the ability to work a flexible rotating schedule are required.

Benefits

• All Heartist Membership
• Family & Friends Discounts
• Accor Live Limitless Loyalty Program
• Accor Academy training
• Typsy training
• Global networking opportunities

Listed skills

• Time management · Preferred
• Leadership · Preferred
• Guest Experience · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Office Operations
• Leadership
• Team Management
• Guest Experience
• Conflict Resolution
• Multitasking
• Organizational Skills
• Time Management
• Communication
• Property Management Systems
• Roster Planning
• Mentoring
• Planning
• Front Office
• Operations
• Restaurant Operation
• Verbal Communication Skills

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Assistant Manager
• Assistant Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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