Bilingual Doorperson (Full-Time)

Job summary

The Doorperson is responsible for greeting guests, managing valet parking services, and ensuring the entrance area remains clear. They provide information about hotel facilities and local attractions while ensuring the safety and security of guest vehicles.

Job details

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson. What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Comprehensive extended health benefits package Full rate of pay of $18.80/hour Job Description Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following: Warmly welcome arriving guests and confidently present valet parking as the preferred hotel parking solution. Deliver an exceptional luxury experience throughout every guest interaction. Greet guests and colleagues with professionalism, warmth, and genuine hospitality. Securely label and store all vehicle keys in designated locked locations. Clearly communicate valet rates and exclusive guest benefits. Maintain a smooth, elegant arrival experience by keeping entrances clear and traffic flowing efficiently. Conduct a meticulous vehicle inspection and document any pre-existing damage. Provide knowledgeable guidance on hotel amenities, dining, events, transportation, and local attractions. Retrieve guest belongings and fulfill special requests promptly and discreetly. Respond to emergency situations in accordance with hotel safety protocols. Promote guest and colleague safety by promptly reporting concerns to Security and Management. Consistently uphold Fairmont luxury service standards and valet excellence. Proactively address and report operational, safety, and appearance deficiencies. Confidently operate all vehicle types, including manual transmissions. Maintain flexibility to support overnight operations when required. Perform additional duties as assigned in support of the guest experience. Other duties as assigned Qualifications Available to work weekends, evenings and shift work Excellent verbal communication skills Excellent interpersonal skills Team oriented Customer service focused Professional manner and outgoing personality Valid Driver’s License with no infractions Exceptional verbal communication in both English and French. Additional Information Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.) Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Doorperson is responsible for greeting guests, managing valet parking services, and ensuring the entrance area remains clear. They provide information about hotel facilities and local attractions while ensuring the safety and security of guest vehicles.

Requirements

Candidates must possess a valid driver's license with no infractions and the ability to operate both manual and automatic transmissions. Strong interpersonal skills and fluency in both official languages are highly valued.

Benefits

• Food & Beverage Discount • Employee Benefit Card • Learning Programs • Corporate Social Responsibility Activities • Extended Health Benefits Package

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Valet Parking
• Customer Service
• Verbal Communication
• Interpersonal Skills
• Vehicle Operation
• Manual Transmission
• Hospitality Greeting
• Safety Reporting
• Bilingualism
• Time Management

Job areas

• Hospitality
• Customer Service & Support
• Transportation
• Security & Safety