Director of Venues (Full Time)

Job summary

The Director of Venues will strategically lead the team to enhance guest satisfaction and drive innovative promotions, menus, and special events. They are responsible for overseeing financial performance, managing budgets, and cultivating a high-performance work environment through effective staff mentorship.

Job details

Company Description Your Team and Working Environment Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Description Director of Venues (Full Time) Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Director of Venues, you will strategically lead the team to take guest satisfaction to the next level. What you will be doing: Reporting to the Director, Food & Beverage, your essential job functions include, but are not limited to: Collaborating with the Restaurant Executive Chef to ensure flawless operations, while driving innovative promotions, menus, and special events that enhance guest experiences and increase revenue. Continuously introducing new ideas and activations to maintain a competitive and exciting dining atmosphere. Leading the recruitment, training, and mentorship of staff, cultivating a positive, high-performance work environment that emphasizes guest satisfaction and operational excellence. Conducting thorough performance evaluations and providing meaningful, constructive feedback to develop team capabilities and uphold the highest service standards. Empowering colleagues to promptly address and resolve guest concerns, ensuring that all service delivery aligns with Leading Quality Assurance (LQA) standards and reinforces the outlet’s commitment to excellence. Strategically positioning the restaurant as a top dining choice in both Edmonton and Canada, driving recognition and patronage. Overseeing the outlet’s financial performance by adhering to established budgetary guidelines for labor, productivity, revenue, and expenses. Actively participating in the budgeting and forecasting process to align with broader financial goals. Other duties as assigned. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, and ramps Qualifications Your experience and skills include: Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting Entrepreneurial mindset with strong interpersonal and problem solving abilities Proven track record in driving revenue and achieving financial targets Strong understanding of LQA standards and a commitment to delivering exceptional guest experiences Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation Ability to work effectively with programs including Microsoft Office, Avero, Open Table, Opera and Silverware Adept at problem-solving, decision-making, and conflict resolution Knowledge of the local culinary scene and trends Bachelor's degree in hospitality management, business, or a related field is preferred Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents Additional Information What’s in it for you: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit Salary Range: $59,000 - $88,500 CAD Gross Annually We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time Compensation: CAD 59000 - CAD 88500 - yearly

What you’ll do

The Director of Venues will strategically lead the team to enhance guest satisfaction and drive innovative promotions, menus, and special events. They are responsible for overseeing financial performance, managing budgets, and cultivating a high-performance work environment through effective staff mentorship.

Requirements

Candidates must have at least 3 years of senior management experience in a luxury restaurant or hotel setting and possess a bachelor's degree in hospitality or a related field. Applicants are required to be legally eligible to work in Canada and hold a valid ProServe certification.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Mental health support
• Defined contribution pension plan
• Employee travel program
• Learning programs
• Corporate social responsibility activities
• Career development opportunities

Listed skills

• Problem solving · Preferred
• Budgeting · Preferred
• Mentorship · Preferred
• Leadership · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Strategic planning
• Financial management
• Budgeting
• Forecasting
• Staff recruitment
• Staff training
• Mentorship
• Guest satisfaction
• Problem solving
• Conflict resolution
• Communication
• Luxury hospitality
• Culinary trends
• LQA standards
• Constructive Feedback
• Service Standards
• Mental Health
• Management
• Decision Making
• Conflict Resolution
• Corporate Social Responsibility
• Innovation
• Problem Solving
• Workforce Productivity
• Microsoft Office
• Operational Excellence
• Operations
• Performance Review
• Quality Assurance
• Restaurant Operation
• Hospitality Management
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Director of Hospitality
• Unclassified Specialized Occupation

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