Front Office Supervisor

Job summary

The Front Office Supervisor leads and supports the front desk team to ensure exceptional guest experiences and smooth daily operations. They are responsible for coaching staff, managing guest issues, and coordinating with other departments to maintain high service standards.

Job details

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description Join our team as a Front Office Supervisor at Fairmont Chateau Lake Louise and take a key role in leading and supporting the Front Office team to deliver exceptional guest experiences. You’ll be responsible for maintaining smooth daily operations, ensuring high service standards, and supporting the team’s growth and development. Start Date: October 2026 Pay Rate: $27.68/hour Position Type: Permanent Job Duties Include: Supervise daily front desk operations, including guest check‑in, check‑out, room changes, reservations coordination, and handling VIPs / special requests. Lead, coach, mentor, and develop front desk agents for performance, service standards, professionalism, guest relations, and appearance. Empower staff to resolve guest service challenges; track guest issues and ensure timely follow‑up and resolution (service recovery). Coordinate with other departments (housekeeping, reservations, concierge, food & beverage, engineering, etc.) to ensure guest satisfaction and operational efficiency. Qualifications Previous supervisory experience at a front desk / front office in a large hotel preferred Proficient with property management systems (e.g. Micros‑Opera or similar), and strong skills with Microsoft Office (Word, Excel, Outlook). You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed. Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Front Office Supervisor leads and supports the front desk team to ensure exceptional guest experiences and smooth daily operations. They are responsible for coaching staff, managing guest issues, and coordinating with other departments to maintain high service standards.

Requirements

Candidates should have previous supervisory experience in a large hotel front office environment. Proficiency in property management systems and Microsoft Office is required, along with the ability to work flexible shifts including holidays and weekends.

Benefits

• Subsidized onsite accommodations • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health coverage • Orthodontics coverage • Fertility drugs coverage • Gender affirmation coverage • Defined contribution pension plan • Employee travel program • Mountain explorer travel program

Listed skills

• Operational Efficiency · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front office operations
• Team leadership
• Guest services
• Staff coaching
• Conflict resolution
• Property management systems
• Micros-Opera
• Microsoft Office
• Reservations coordination
• Operational efficiency
• Service recovery
• Performance management
• Operational Efficiency
• Guest Relations
• Professionalism
• Supervision
• Service Standards
• Microsoft Word
• Microsoft Excel
• Mental Health
• Housekeeping
• Customer Service
• Front Office
• Microsoft Outlook
• Operations
• Orthodontics
• Property Management Systems
• Service Recovery
• Coordinating
• Reservations
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Administrative
• Front Office Supervisor
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers