Server - In-Room Dining

Job summary

The In-Room Dining Server is responsible for delivering meals and beverages to guest rooms while providing personalized and attentive service. They must maintain accurate order processing, ensure guest rooms are left tidy, and possess deep knowledge of the hotel's menu offerings.

Job details

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description As an In-Room Dining Server at Fairmont, you will provide exceptional, personalized service to guests by delivering meals and beverages directly to their rooms. You will ensure that each guest's experience exceeds their expectations through attentive service, attention to detail, and a strong understanding of the hotel’s offerings. Start Date: November 2026 Pay Rate: $17.22/hour Job Duties: Take guest orders over the phone in a professional and courteous manner. Serve food and beverages in accordance with Fairmont's standards of presentation, ensuring orders are delivered on time and in perfect condition. Communicate effectively with guests, addressing any special dietary requirements, preferences, or concerns. Maintain up-to-date knowledge of the hotel’s menu and seasonal changes, to offer suggestions to guests. Accurately process orders and payments, ensuring guests’ checks are correct and payments are processed. Ensure that guest rooms are left neat and tidy after delivery, removing any unused or empty items. Qualifications Alberta ProServe Certificate required Minimum of 1 year experience in food & beverage industry an asset Working knowledge of Micros, Property Manager and Microsoft applications an asset You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed. Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The In-Room Dining Server is responsible for delivering meals and beverages to guest rooms while providing personalized and attentive service. They must maintain accurate order processing, ensure guest rooms are left tidy, and possess deep knowledge of the hotel's menu offerings.

Requirements

Candidates must hold an Alberta ProServe Certificate and be legally eligible to work in Canada. Previous experience in the food and beverage industry is considered an asset.

Benefits

• Subsidized onsite accommodations
• Complimentary meal per shift
• Medical insurance
• Vision insurance
• Dental insurance
• Mental health support
• Orthodontics coverage
• Fertility drugs coverage
• Gender affirmation coverage
• Defined contribution pension plan
• Employee travel program
• Food and beverage discounts

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Food and beverage service
• Communication
• Attention to detail
• Order processing
• Payment processing
• Menu knowledge
• Micros
• Property manager
• Microsoft applications
• Mental Health
• Personalized Service
• Orthodontics
• Detail Oriented
• Attentive Service

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• In Room Dining Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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