Quality Assurance Lead

Job summary

Lead and coordinate QA activities for the eCRM program, including test strategy, automated and manual testing, defect prioritization, and UAT support. Track and report QA progress and metrics, collaborate with business and technical stakeholders, and improve QA standards and processes.

Job details

Job Description On behalf of our public-sector client, Affinity is looking for a Quality Assurance Lead to to support the eCRM Program and ensure the Province’s needs are met. The Quality Assurance Lead will follow an Agile-Iterative delivery approach for delivering quality software while meeting the Province’s requirements. Responsibilities Serve as the Quality Assurance Lead, applying advanced QA knowledge and experience to ensure high-quality software delivery. Provide leadership, coordination, and scheduling for Quality Assurance activities and team members. Collaborate with project managers, product owners, and key stakeholders to support project objectives. Act as the primary liaison between business stakeholders and technical teams for QA-related activities. Monitor, prioritize, and coordinate the resolution of defects, issues, and testing variances. Provide support, guidance, and training for User Acceptance Testing (UAT), including the development of supporting materials. Track and report on QA metrics, testing progress, and issue resolution. Collaborate with cross-functional teams to ensure solutions meet business and technical requirements. Contribute to the development, enhancement, and implementation of QA policies, standards, methodologies, and best practices. Review business and technical specifications to understand software scope, requirements, and functionality. Develop and execute test strategies to validate functionality, accuracy, reliability, accessibility, compliance, and overall solution quality. Identify opportunities to reduce defects and improve software quality processes. Design, develop, and maintain automated testing processes where appropriate. Design, develop, and maintain repeatable manual testing processes and test cases. Define, measure, and report on quality assurance performance indicators and outcomes. Utilize Azure DevOps Test Manager and related tools to manage QA testing activities. Perform additional duties as required. Qualifications A minimum of five years of demonstrated experience as a Quality Assurance professional and Lead. A minimum of five years of demonstrated experience creating and implementing QA best practices, policies, and procedures. A minimum of five years of demonstrated experience with automated testing using Playwright in C#/.NET Core and NUnit running Azure Pipelines. A minimum of five years of demonstrated experience working with REST and/or SOAP web APIs and familiarity with JSON and/or XML. A minimum of five years of demonstrated experience with manual software testing, including designing and manipulating test data, validating results, and replicating errors. A minimum of five years of demonstrated experience creating test plans and test scripts from specifications for manual testing. A minimum of five years of demonstrated experience managing phases of the testing lifecycle and assessing the scope and severity of issues to assist with prioritization. A minimum of five years of demonstrated experience providing reports and dashboards for QA team velocity. Proficiency with MS Azure DevOps Test Plan Manager. Experience working with Customer Relationship Management systems. Oracle Sales and Service Cloud is preferred. Excellent interpersonal skills and the ability to serve as a liaison among developers, project managers, and customer support. Strong analytical and problem-solving skills. Ability to support business and project teams in creating User Acceptance Testing scripts. Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 14032

What you’ll do

Lead and coordinate QA activities for the eCRM program, including test strategy, automated and manual testing, defect prioritization, and UAT support. Track and report QA progress and metrics, collaborate with business and technical stakeholders, and improve QA standards and processes.

Requirements

Requires at least five years of QA leadership experience, QA policy and best-practice implementation, and experience with automated testing using Playwright, C#/.NET Core, NUnit, and Azure Pipelines. Also requires substantial manual testing, API, test planning, testing lifecycle, reporting, and Azure DevOps Test Plan experience; CRM experience is required, with Oracle Sales and Service Cloud preferred.

Listed skills

• Automated testing · Preferred
• C++ · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Assurance Leadership
• Automated Testing
• Playwright
• C#
• .NET Core
• NUnit
• Azure Pipelines
• Manual Testing
• REST And SOAP APIs
• JSON And XML
• Test Planning
• Defect Management
• User Acceptance Testing
• Azure DevOps Test Plans
• CRM Systems
• Oracle Sales And Service Cloud

Job areas

• Technology
• Software
• Management & Leadership
• Government & Public Sector

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