Maintenance Operations Controller

Job summary

The Maintenance Operations Controller manages the technical dispatch of aircraft and coordinates day-of-flight maintenance activities to ensure airworthiness and on-time performance. They act as the primary point of contact for line maintenance, irregular operations, and emergency situations while ensuring compliance with maintenance manuals.

Job details

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking enthusiastic detail-oriented individuals to fill a vacancy which exists for a Maintenance Operations Controller. Reporting to the Shift Manager, the Maintenance Operations Controller is responsible for all aspects related to the technical Dispatch of Air Canada aircraft in compliance with the MCM (Maintenance Control Manual). Responsibilities: Guides and directs Air Canada, contracted maintenance repair organizations (MRO’s), and flight crews to ensure compliance with AC maintenance requirements, maximum serviceability of aircraft, on time performance and aircraft utilization in accordance with the AC Control Manual Manage the technical dispatch of all AC and customer aircraft in conformance with applicable standards of Airworthiness. Coordinate necessary day of flight maintenance activities at line stations and providing technical assistance, including trouble shooting instructions for the rectification of defects (including the managing of repeat defects). Act as the focal point of contact for all Line Maintenance activities on around-the-clock basis including irregular (IROPS) and emergency operations. Communicate any aircraft operational restrictions to Flight Dispatch and Systems Operations Control (SOC). Be responsible for the control of all MELs affected on the fleet. Continuously update the Shift Manager and Senior Maintenance Controllers (as needed) on the operational status of the fleet. Stay current with all technical and regulatory training required to function in the assigned role. Possess an A.M.E. M2 or E License or equivalent. 1-3 years of experience in Maintenance Operations Control with ACA or Company Certification Authority. Proven knowledge of programs/agencies (Maintenance Control Manual, Transport Canada, FAA). Willingness to work shifts and at times extended hours. Demonstrate strong interpersonal skills and ability for teamwork. Strong analytical and problem-solving skills. Excellent English communication skills both (oral & written). Ability to deal effectively with internal/external customers. Demonstrate leadership skills. Sound judgment and strong sense of initiative in taking appropriate actions. Ability to provide direction and clear instructions on technical matters. Ability to work with minimum supervision. External or internal management development. Computer skills (Word, E-Mail, Excel, Windows). Shift work is a requirement for this position. Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Conditions of Employment: Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

What you’ll do

The Maintenance Operations Controller manages the technical dispatch of aircraft and coordinates day-of-flight maintenance activities to ensure airworthiness and on-time performance. They act as the primary point of contact for line maintenance, irregular operations, and emergency situations while ensuring compliance with maintenance manuals.

Requirements

Candidates must possess an A.M.E. M2 or E License or equivalent and have 1-3 years of experience in Maintenance Operations Control. Strong analytical skills, proficiency in Microsoft Office, and the ability to work rotating shifts are required.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Maintenance control
• Technical dispatch
• Airworthiness compliance
• Troubleshooting
• Line maintenance
• MEL management
• Analytical skills
• Problem-solving
• Leadership
• Communication
• Teamwork
• Microsoft Office
• Regulatory compliance
• Aviation maintenance
• Operation Maintenance
• Shift Work
• Microsoft Excel
• Flight Dispatch
• Airworthiness
• Multilingualism
• Computer Literacy
• English Language
• Interpersonal Communications
• Problem Solving
• Management Training And Development
• Operations
• Punctuality
• On-Time Performance
• Federal Aviation Administration
• Enthusiasm
• Detail Oriented

Job areas

• Transportation
• Engineering
• Logistics
• Management & Leadership
• Maintenance Operations Controller
• Transportation Traffic Controller
• Air Traffic Controllers

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