Senior Technical Account Manager - Cloud Compute

Job summary

Act as a dedicated technical advisor for customers using Akamai Cloud Compute solutions to drive adoption and business value. Collaborate with internal product and engineering teams to resolve challenges and optimize customer cloud strategies and AI workloads.

Job details

Are you excited to work with innovative cloud computing and AI technologies? Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure? Join Akamai's Cloud Solutions group Akamai Cloud Solutions helps organizations build, deploy, and scale applications closer to users with optimized performance and reliability. Our portfolio includes Core, Edge, and Qualified Compute Partner solutions for enterprise and AI workloads. Our cloud, infrastructure, and customer success professionals help customers innovate and grow. We welcome talented individuals bringing fresh ideas and a customer-first mindset. Partner with the best Use your cloud expertise to help customers maximize the value of Akamai Cloud Compute solutions. Accelerate adoption of modern applications, AI inferencing workloads, and emerging agentic technologies through strategic guidance. As a Senior Technical Account Manager, you will be responsible for: Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions. Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements. Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth. Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices. Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes. Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs. Driving customer success through regular business reviews, technical consultations, and proactive engagement. Maintaining operational excellence through management of key customer success metrics including Net/Gross Retention, NPS, Customer Health, and cloud consumption growth. Do what you love To be successful in this role you will: Have 8yrs of relevant experience and a Bachelors degree, or it's equivalent Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role. Demonstrate a good understanding of cloud infrastructure, application hosting, networking, and modern compute environments. Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives. Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures. Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies. Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams. Demonstrate good communication, presentation, and consultative problem-solving skills. About us At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like! Compensation Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 96,400 - 173,600 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

What you’ll do

Act as a dedicated technical advisor for customers using Akamai Cloud Compute solutions to drive adoption and business value. Collaborate with internal product and engineering teams to resolve challenges and optimize customer cloud strategies and AI workloads.

Requirements

Requires a Bachelor's degree and 8 years of relevant experience in cloud computing, infrastructure, or customer success roles. Must possess strong knowledge of cloud architecture and AI inferencing technologies with proven ability to manage executive stakeholder relationships.

Benefits

• Healthcare
• 401K Savings Plan
• Company Holidays
• Paid Time Off
• Sick Time
• Parental Leave
• Employee Assistance Program
• Mental Wellness Program
• Financial Wellness Program
• Annual Bonus
• Equity Awards
• Employee Stock Purchase Plan

Listed skills

• Dedicated · Preferred
• Technical · Preferred
• Retention · Preferred
• Leadership · Preferred
• Good communication · Preferred
• Health · Preferred
• Account Management · Preferred
• Teams · Preferred
• management · Preferred
• Communication · Preferred
• Time · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cloud Computing
• Technical Account Management
• Solutions Architecture
• Customer Success
• AI Inferencing
• Generative AI
• DevOps
• Kubernetes
• Containers
• API Management
• Cloud Infrastructure
• Strategic Advisory
• Workload Optimization
• Digital Transformation
• Consultative Problem Solving
• Stakeholder Management

Job areas

• Technology
• Customer Service & Support
• Consulting
• Software
• Management & Leadership

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