Analyst II - Clinical Drug Services

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: We currently have temporary career opportunities for an Analyst II in our Clinical Drug Services department. This position is responsible for delivering exceptional Special Authorization service to our customers, within established standards for turn-around. Special authorization is a process whereby prescribers can request coverage for specific drugs for their patients. WHAT YOU WILL DO: Assess and render decisions on Special Authorization requests according to the established guidelines for drug(s) requested and accepted medical condition(s). Determine appropriate system entry and correspondence information to be recorded. Enter information on Alberta Blue Cross® computer systems regarding Special Authorization requests in order to facilitate appropriate claims adjudication. Prepare correspondence advising prescribers and subscribers of decisions regarding Special Authorization requests. Handle electronic and telephone inquiries from both internal and external customers. The ability to work occasional weekdays until 5:00 pm, weekends, and statutory holidays on a rotation basis is required. WHAT YOU WILL HAVE: Post-secondary education in the health services or medical field (i.e. Pharmacy Technician diploma, Medical Office Administration certificate/diploma), or directly related experience. Knowledge of medical terminology and familiarity with drug names is required. Pathophysiology would be an asset. Must possess excellent analytical, problem solving, and decision-making skills. Must have a demonstrated ability to manage time effectively and work with minimum supervision in a team environment. Must have a high degree of accuracy and attention to detail. Computer proficiency, particularly with Microsoft Office (i.e. Word, Excel, and preferably Access) is required. Excellent written and verbal communication skills, as well as organizational skills are required. Must have demonstrated ability to meet the challenges of heavy workloads and frequent change. Must be a strong team player. Must be service-oriented and responsive to our customers. This includes the ability to establish and maintain effective working relationships with both internal and external customers. This position will remain open until a suitable candidate is selected. Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

Assess and render decisions on Special Authorization requests for drug coverage according to established guidelines. Manage correspondence with prescribers and subscribers while handling internal and external inquiries.

Requires post-secondary education in a health services or medical field, such as a Pharmacy Technician diploma or Medical Office Administration certificate. Candidates must possess strong analytical skills, medical terminology knowledge, and proficiency in Microsoft Office.

• Career growth opportunities • Work-life balance

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• Microsoft OfficePreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Analytical skills
• Problem solving
• Decision-making
• Time management
• Attention to detail
• Microsoft Office
• Word
• Excel
• Access
• Written communication
• Verbal communication
• Organizational skills
• Teamwork
• Customer service
• Community Leadership
• Office Administration
• Energetic
• Organizational Skills
• Advocacy
• Microsoft Excel
• Adjudication
• Decision Making
• Customer Service
• Innovation
• Problem Solving
• Medical Terminology
• Pathophysiology
• Time Management
• Verbal Communication Skills
• Advising
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Drug Clerk
• Medical Claims Processor / Representative
• Debt Collectors and Related Workers
• Insurance Claims and Policy Processing Clerks

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week