Personal Benefits Consultant - Inside Sales Professional

Job summary

The role involves driving market share through consistent sales performance and managing a high volume of inbound and outbound customer calls. You will also collaborate with internal stakeholders to ensure exceptional customer service and administrative accuracy in contract processing.

Job details

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. Transform your career with Alberta Blue Cross®! We are looking for high performing inside sales professionals to join our progressive and dynamic organization. The goal of our Individual Products division is to be the best sales team in our industry, and we need you. ABOUT YOU: You are a proven sales professional with 3 to 5 years of experience excelling at your role. You embrace sales best practices to allow you to build relationships with customers, solve problems, make quick decisions, and navigate complex situations. You are an excellent communicator who understands the needs of your customers and provides the best advice and solution to meet their needs. You want to be part of an organization that recognizes the value of your contributions to the team and to our customers. You are independent, energetic, and have a strong desire to be successful. You want to be compensated based on your performance and ability to excel at what you do. You want to know that your personal development is a priority for the organization. You want to know that you can pursue your passions and develop your career within the same organization. You want to be part of an organization that recognizes and supports balance, professionally and personally. ABOUT US: We are a growing Alberta based organization, with over 1,300 team members, that offers the ability to realize your career aspirations and make a difference for the people we serve. We are the leading provider of health benefits in Alberta with a history of more than 75 years of serving our customers. We believe our team members are the key to making a difference in the lives of our customers and the success of the organization. As a result, we invest in your personal development to help you be the best you can be at what you do. We offer an industry leading compensation and benefits package, financially competitive, but also focused on helping you realize the quality of life you desire. We support an inclusive workplace with a culture that supports open communication, mutual respect, shared goals, and a commitment to team member growth and development. RESPONSIBILITIES: Driving Increased Market Share through consistently achieving/exceeding Sales Results. Consistently achieve key performance indicators and metrics. Fostering Client Relationships and an exceptional Customer Experience Utilize strong interpersonal skills to develop rapport and trust with existing and prospective customers via a high volume of inbound/outbound calls and follow up. Develop customer insight to align the appropriate solution to best serve the needs of the customer. Develop a strong corporate and personal brand through demonstrating integrity, following up, and delivering on customer commitments. Execute all required administrative requirements to create and process contracts. Strong Cross Functional Collaboration and Teamwork Work closely with internal stakeholders to deliver the ultimate experience for our customers. Collaborate and pro-actively engage with leadership and peers to execute on sales and customer expectation. Continuous Learning and Professional Development Engage with leadership in weekly coaching sessions to further develop skills and competencies. Secure the applicable industry licensing, A&S and Life as part of the onboarding process. Proactively create and execute a personal development plan through discussions with leaders. Professional Sales Conduct Consistently meet customer commitments and follow up requirements. Work closely with leaders, peers and supporting stakeholders to deliver on our strategic vision. Act in the best interests of our organization, customers, and community. Work from home Monday to Friday, 8:30 – 5:00 pm. Advantages You will receive a best-in-class compensation plan, including base salary, variable pay based on performance with the ability to make significant earnings. An exceptional President’s Club program that recognizes our high performers excelling in their role. You will enjoy a competitive benefits program inclusive of a defined benefit pension plan, ability to participate in an earned day off program, and additional time off over the winter holiday season. ​This position will remain open until a suitable candidate is selected. Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

What you’ll do

The role involves driving market share through consistent sales performance and managing a high volume of inbound and outbound customer calls. You will also collaborate with internal stakeholders to ensure exceptional customer service and administrative accuracy in contract processing.

Requirements

Candidates must have 3 to 5 years of proven sales experience and strong interpersonal skills to build rapport with clients. The position requires obtaining industry licensing for Accident & Sickness and Life insurance as part of the onboarding process.

Benefits

• Health benefits • Defined benefit pension plan • Earned day off program • Winter holiday time off • President’s Club program • Variable pay

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer experience
• Relationship building
• Problem solving
• Communication
• Inbound calls
• Outbound calls
• Contract processing
• Cross-functional collaboration
• Sales metrics
• Time management
• Professional development
• Inside Sales
• Outbound Calls
• Cross-Functional Collaboration
• Community Leadership
• Continuous Development
• Rapport Building
• Workplace Inclusivity
• Energetic
• Advocacy
• Strategic Planning
• Decision Making
• Customer Service
• Customer Insights
• Sales
• Leadership
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Market Share
• Personal Branding
• Coaching
• Teamwork

Job areas

• Sales
• Customer Service & Support
• Healthcare
• Finance & Accounting
• Benefits Professional
• Inside Sales Consultant
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products