Customer Service Representative

Job summary

The representative will handle customer inquiries and process orders via phone and email while coordinating with sales and warehouse teams. They are responsible for providing accurate product information and resolving customer concerns professionally.

Job details

Position Overview Alendel is seeking a full-time Customer Service Representative to join our team at our Toronto office. The Customer Service Representative will support customers, process orders, and work closely with sales representatives and internal departments to ensure timely, accurate, and professional service. This is an in-office position based at our Toronto, Ontario head office. Key Responsibilities • Handle customer inquiries and orders by phone, email, and other communication channels • Process customer orders accurately and on time • Use company software systems for customer communication, order entry, and follow-up • Provide accurate information on products, stock, pricing, and order status • Coordinate with sales representatives on pricing, promotions, product availability, and customer needs • Resolve customer concerns professionally and escalate issues when needed • Maintain accurate customer and order information in the system • Work with the warehouse team to support order shipments • Provide product knowledge and support throughout the customer order process • Share customer feedback to support service improvement and issue resolution Qualifications • Excellent verbal and written communication skills in English • French language skills are an asset • Minimum of three years of customer service experience is preferred • Experience handling customer inquiries through phone queues is an asset • College diploma, equivalent education, or higher is preferred • Strong attention to detail and organizational skills • Ability to manage multiple priorities in a fast-paced environment • Professional, positive, and customer-focused approach • Comfortable learning and using company software systems Availability and Scheduling • Monday to Friday availability is required • Normal working hours may include one of the following shifts: • 8:30 AM to 5:00 PM • 9:30 AM to 6:00 PM • 10:30 AM to 7:00 PM The successful candidate may be required to work additional hours based on business needs. Shifts may change based on business needs and at the discretion of the Company. Benefits • Dental and vision care • Extended health care • Life insurance • Benefits are subject to plan terms and company policy About Alendel Alendel is a family run company devoted to creating a single source for fabrics, trimmings, linings, decorative drapery hardware, and related products for the interior design trade. Established in 1981, Alendel has grown into a leading distributor of home furnishings in North America. With distribution centres in Buffalo, New York, and Toronto, Canada, along with an extensive showroom network, Alendel serves both residential and hospitality segments of the interior design market. Over 45 years, Alendel has built a reputation for high quality products, responsive service, and trusted relationships. Our culture is rooted in integrity, accountability, and long-term partnership with our customers and team members. Application Timeline • Application deadline: Open until filled • Ideal start date: 2 to 4 weeks Application Process Please apply through LinkedIn or send your resume to hr@alendel.com.

What you’ll do

The representative will handle customer inquiries and process orders via phone and email while coordinating with sales and warehouse teams. They are responsible for providing accurate product information and resolving customer concerns professionally.

Requirements

Candidates should have at least three years of customer service experience and a college diploma or equivalent education. Strong communication skills in English are required, with French language skills considered an asset.

Benefits

• Dental care • Vision care • Extended health care • Life insurance

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Verbal Communication
• Written Communication
• Phone Queue Management
• Organizational Skills
• Attention To Detail
• Problem Solving
• Software Proficiency
• Multitasking
• French Language

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative
• Retail