Banquet Captain

Job summary

The Banquet Captain ensures excellence in customer service by leading the team during banquet functions and managing the set-up and tear-down of event spaces. They are responsible for maintaining high service standards, communicating with supporting departments, and addressing customer requests promptly.

Job details

THE ROLE: Job description Under the direction of the Food & Beverage Supervisor the Banquet Captain ensures excellence in Customer service by providing efficient, courteous and professional service to Customers in Banquet Functions while assisting in leading the team to success. Responsibilities: * Support the team in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions. * Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved. * Maintain high standards of food and beverage service, for all functions as specified on Customer contracts. * Participate in by attending and providing input in meetings, committees and focus groups as required. * Respond to Customer requests and concerns in a personal, prompt and courteous manner. * Attend, participate and support departmental, and company training programs as required. * Obey and support all hotel and department health and safety policies and procedures * Other duties within the scope of the position may be assigned by Hotel Management or Department Manager. Requirements: * Commitment to customer service and total customer satisfaction * Familiarity with banquet function demands and service * Willingness to work in a team environment with little supervision. * Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure. * Consistently demonstrates knowledge and support of the 4 Key Principles * Demonstrates and supports by their actions The Stay Real Program Behaviours- Get Ready, Show you Care, Take Action & Be You. * Strong physical condition is required to perform constant walking, standing bending lifting and carrying. * Previous Banquet service experience, an asset. * Smart Serve certification required. * WHMIS training * Flexibility to work a variety of shifts including days, evenings, and weekends.

What you’ll do

The Banquet Captain ensures excellence in customer service by leading the team during banquet functions and managing the set-up and tear-down of event spaces. They are responsible for maintaining high service standards, communicating with supporting departments, and addressing customer requests promptly.

Requirements

Candidates should have previous banquet service experience and a commitment to customer satisfaction. The role requires Smart Serve certification, WHMIS training, and the physical ability to perform tasks like lifting and standing for extended periods.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Banquet operations
• Team leadership
• Communication
• Attention to detail
• Time management
• Conflict resolution
• Physical stamina
• Health and safety compliance
• Smart Serve certification
• WHMIS training
• Hotel Management
• Customer Service
• Focus Group
• Prioritization
• Teamwork
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Management & Leadership
• Banquet Captain
• Busser / Banquet Worker / Cafeteria Attendant
• Food Service Counter Attendants
• Dining Room and Cafeteria Attendants and Bartender Helpers