Front Desk Agent - Full Time

Job summary

The Front Desk Agent is responsible for managing guest check-ins and check-outs while maintaining a welcoming environment and coordinating with other hotel departments. They must also handle reservations, process payments, and ensure the lobby area remains tidy and safe.

Job details

ACTIVITIES: The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: * Create a welcoming environment for our guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Use suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Know all safety and emergency procedures, is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Excellent written and verbal communication skills in English * Excellent organizational, interpersonal and administration skills * Proficient or familiar with computerized systems * Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations * Present a high degree of professional work ethic and image * High school graduate or equivalent * Availability to work day, evening and night shifts any day of the week including weekends and holidays

What you’ll do

The Front Desk Agent is responsible for managing guest check-ins and check-outs while maintaining a welcoming environment and coordinating with other hotel departments. They must also handle reservations, process payments, and ensure the lobby area remains tidy and safe.

Requirements

Candidates must possess excellent English communication skills and be proficient with computerized systems. A high school diploma or equivalent is required, along with the availability to work flexible shifts including weekends and holidays.

Listed skills

• safety procedures · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Cash Handling
• Telephone Etiquette
• Conflict Resolution
• Computerized Systems
• Suggestive Selling
• Communication Skills
• Organizational Skills
• Interpersonal Skills
• Administrative Skills
• Safety Procedures
• Emergency Procedures
• Room Status Tracking
• Reservation Management
• City Ledgers
• Accident Prevention
• Check Cashing
• Strong Work Ethic
• Housekeeping
• Customer Service
• English Language
• Selling Techniques
• Telephone Skills
• Service Delivery Improvement
• Verbal Communication Skills
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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