Guest Service Agent

Job summary

The Guest Service Agent is responsible for registering guests, processing payments, and managing reservations while providing excellent customer service. They also handle departmental accounting, resolve guest complaints, and maintain a professional image at all times.

Job details

* Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. * Checks guests out of the hotel; processes customer payments according to established policies and procedures. * Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. * Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. * Books guest reservations or coordinates with reservation center. * Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. * Issues, controls and releases guest safe-deposit boxes. * Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. * Provides a professional image at all times through appearance and dress. * Follows company policies and procedures. * Personal vehicle to travel locally or to other locations is a primary job duty. Note: Other duties as assigned by supervisor or management

What you’ll do

The Guest Service Agent is responsible for registering guests, processing payments, and managing reservations while providing excellent customer service. They also handle departmental accounting, resolve guest complaints, and maintain a professional image at all times.

Requirements

Candidates must be able to perform front desk operations, handle financial transactions, and resolve guest issues promptly. A personal vehicle is required for local travel as part of the job duties.

Listed skills

• Upselling · Preferred
• Cash handling · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Accounting · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Upselling
• Cash Handling
• Customer Service
• Conflict Resolution
• Reservation Management
• Accounting
• Communication
• Problem Solving
• Professionalism
• Management
• Management Accounting
• Operations
• Reservations
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Guest Services Agent
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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