Server

Job summary

The server is responsible for preparing service areas, taking food and beverage orders, and delivering high-quality service to guests in various hotel outlets. They must also handle payments, maintain cleanliness, and perform suggestive selling to enhance the guest experience.

Job details

* Will be trained to work in various Food & Beverage Outlets throughout the hotel. * Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware). * Serves guests in banquet setting/lounge setting/in room settings providing outstanding customer service. * Takes food and beverage orders from guests using the point of sale system. * Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements. * Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards. * Employs suggestive selling techniques and up sells with every order, recommending specials, wine, dessert, and cocktails. * Anticipates guest requirements and guest needs thereby improving the standard of service. * Presents guest checks in a timely fashion for payment. * Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise. * Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.). * Reconciles cash receipts to sales receipt for daily deposit to the General Cashier. * Restocks service items, cutlery, glassware, and resets the section for the next shift. * Ensures that guests requesting beverage service are of legal age. * Assists any patron or guest when necessary to exit the room and building to ensure their safe departure. * Attends and contributes ideas to departmental meetings and training & development sessions. * Takes direction and supervision from the Restaurant Manager and Supervisors. * Complies with Hotel policies and procedures. * Performs other tasks as assigned by Management.

What you’ll do

The server is responsible for preparing service areas, taking food and beverage orders, and delivering high-quality service to guests in various hotel outlets. They must also handle payments, maintain cleanliness, and perform suggestive selling to enhance the guest experience.

Requirements

The candidate must be able to work in various hotel settings and follow established service standards. They are expected to be proficient with point of sale systems and capable of working under the direction of restaurant management.

Listed skills

• Customer service · Preferred
• Upselling · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Time management · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Point of sale system
• Suggestive selling
• Upselling
• Cash handling
• Credit card handling
• Food and beverage service
• Table setting
• Order management
• Communication
• Time management
• Safety compliance
• Cash Receipts
• Service Standards
• Cleanliness
• Customer Service
• Sales
• Selling Techniques
• Point Of Sale
• Restaurant Operation

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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