Night Audit/Guest Service Agent

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. ACTIVITIES: The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: * Create a welcoming environment for our guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Use suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Know all safety and emergency procedures, is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Excellent written and verbal communication skills in English * Excellent organizational, interpersonal and administration skills * Proficient or familiar with computerized systems * Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations * Present a high degree of professional work ethic and image * High school graduate or equivalent * Availability to work day, evening and night shifts any day of the week including weekends and holidays InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

The Guest Service Representative is responsible for creating a welcoming environment, managing guest registrations, and coordinating room status with housekeeping. They also handle financial transactions, process check-outs, and ensure the lobby remains tidy while adhering to safety and emergency protocols.

Candidates must possess excellent communication, organizational, and interpersonal skills along with proficiency in computerized systems. A high school diploma or equivalent is required, and the candidate must be available to work flexible shifts including weekends and holidays.

• Cash handlingPreferred

Identified from the job description. Confirm important requirements above.

• Guest service
• Cash handling
• Communication skills
• Organizational skills
• Interpersonal skills
• Administration skills
• Computerized systems
• Suggestive selling
• Telephone etiquette
• Safety procedures
• Emergency procedures
• Room status tracking
• City Ledgers
• Cash Handling
• Curiosity
• Accident Prevention
• Check Cashing
• Strong Work Ethic
• Management
• Decision Making
• Housekeeping
• Customer Service
• Emergency Procedures
• English Language
• Selling Techniques
• Telephone Skills
• Service Delivery Improvement
• Verbal Communication Skills
• Reservations

• Hospitality
• Customer Service & Support
• Administrative
• Guest Service Agent/Night Auditor
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

24 hours per week