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- Employment type
- Part-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Night Auditor is responsible for managing guest check-ins and check-outs while balancing daily financial transactions and departmental charges. They also ensure the safety of the property by following emergency procedures and addressing guest concerns promptly.
Job details
The duties and responsibilities for the Night Auditor include, but are not limited to the following: • Consistently provides exceptional customer service by exceeding guests expectations. • Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float. • Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained. • Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. • Audit all income postings and charges. • Record and balance staff and house charges. • Prepare and transmit credit card deposits. • Process city ledger work to accounting. • Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required. • Takes ownership of all guest complaints and rectify the complaint quickly and efficiently; • Communicates information regarding Guests’ needs to other Team Members and Departments. • Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions • Adhere to all health and safety guidelines and standards.
What you’ll do
The Night Auditor is responsible for managing guest check-ins and check-outs while balancing daily financial transactions and departmental charges. They also ensure the safety of the property by following emergency procedures and addressing guest concerns promptly.
Requirements
Candidates must be capable of performing nightly computer processing and auditing income postings to ensure accuracy. Adherence to health and safety guidelines and the ability to provide exceptional customer service are essential requirements.
Listed skills
- Customer service · Preferred
- Cash handling · Preferred
- Front Desk Operations · Preferred
- Data entry · Preferred
- Conflict Resolution · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Night auditing
- Cash handling
- Front desk operations
- Account reconciliation
- Data entry
- Conflict resolution
- Emergency response
- Health and safety compliance
- Credit card processing
- City Ledgers
- Accounts Receivable
- Accounting
- Auditing
- Deposit Accounts
- Customer Service
- Emergency Procedures
- Front Office
- Reservations
- Balancing (Ledger/Billing)
- Customer Complaint Resolution
Job areas
- Hospitality
- Customer Service & Support
- Finance & Accounting
- Administrative
- Night Auditor
- Receptionists (general)
- Hotel, Motel, and Resort Desk Clerks
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