Room Attendant

Job summary

The Room Attendant is responsible for cleaning and servicing guest rooms to meet company standards while maintaining an organized and secure workspace. They must also report maintenance issues, handle lost and found items, and respond promptly to guest requests.

Job details

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. Primary Responsibilities: * Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards. * Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. * Reports needed repairs of unsafe conditions to supervisor. * Responds to requests from guests, supervisors or management in a timely and efficient manner. * Maintains linen cart and supplies neat and organized to department standards. * Maintains security of equipment, keys and supplies issued each day. * Reports and logs lost and found articles to supervisor. * Follows procedures for standard cleaning and self-inspecting program. * Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. * Provides a professional image at all times through appearance and dress. * Follows company policies and procedures. Note: Other duties as assigned by supervisor or management Qualifications: Education/ Experience: Basic reading, writing and math skills, is preferred. No experience necessary. Certification and/or License Requirement: None.

What you’ll do

The Room Attendant is responsible for cleaning and servicing guest rooms to meet company standards while maintaining an organized and secure workspace. They must also report maintenance issues, handle lost and found items, and respond promptly to guest requests.

Requirements

No prior experience is necessary for this role. Basic reading, writing, and math skills are preferred.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cleaning
• Time management
• Attention to detail
• Communication
• Organization
• Customer service
• Problem solving
• Safety compliance
• Curiosity
• Basic Reading
• Basic Writing
• Management
• Decision Making
• Customer Service
• General Mathematics

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners