Room Attendant

Job summary

The Room Attendant is responsible for cleaning and servicing guest rooms according to brand standards while maintaining a safe and organized workspace. They must also provide genuine service to guests and communicate effectively with team members and supervisors regarding work progress and maintenance needs.

Job details

THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio. To learn more about InnVest Hotels, visit https://innvesthotels.com/ [https://innvesthotels.com/] ACTIVITIES: The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following: * Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards. * Provide genuine service and assistance to guests. * Maintain room attendant cart, replenishing any items as required. * Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner. * Keep your supervisor updated on work progress and alert them to any repairs needed. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * May assist with deep cleaning projects. * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Previous hotel cleaning and customer service experiences * Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period * Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays * Flexible and energetic with the ability to work under pressure * Literacy skills – reading, writing, and oral * Outstanding organizational, time management, and interpersonal skills * Work well independently and in a team environment with minimum supervision * Self-motivated, honest, creative, capable of working in a team environment InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted. Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

What you’ll do

The Room Attendant is responsible for cleaning and servicing guest rooms according to brand standards while maintaining a safe and organized workspace. They must also provide genuine service to guests and communicate effectively with team members and supervisors regarding work progress and maintenance needs.

Requirements

Candidates should have previous hotel cleaning and customer service experience along with the ability to perform physical tasks such as lifting up to 25 pounds. Applicants must be flexible with their schedule, including availability for nights, weekends, and holidays, and possess strong literacy and interpersonal skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Customer service
• Time management
• Organizational skills
• Communication
• Teamwork
• Attention to detail
• Safety compliance
• Physical stamina
• Problem solving
• Energetic
• Safety Procedures
• Self-Motivation
• Management
• Customer Service
• Interpersonal Communications
• Time Management
• Honesty

Job areas

• Hospitality
• Customer Service & Support
• Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners