Sr. Property Claims Advisor

Job summary

The Senior Complex Property Desk Adjuster is responsible for investigating, evaluating, and resolving complex property claims while ensuring compliance with policy coverage and regulatory standards. This role also involves managing litigated files, collaborating with technical experts, and providing mentorship to claims colleagues.

Job details

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Allstate Canada is seeking an experienced and highly skilled Senior Complex Property Desk Adjuster / Examiner to join our Claims team. Reporting to the Area Claims Manager, this role is responsible for the investigation, evaluation, coverage analysis, negotiation, and resolution of complex property claims. The successful candidate will bring advanced technical expertise in handling large and complex losses, litigated files, environmental claims, and appraisal matters while delivering exceptional customer service and sound claims decisions. This position plays a key role in providing technical guidance, collaborating with internal and external stakeholders, and ensuring claims are managed effectively and in accordance with company standards. Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You're in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Remote Benefits to Joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office Program (receive up to $400 back after purchasing office equipment) Student Loan Payment Matching Program for Government Student Loans Comprehensive Retirement Savings Program with employer-matched contributions Annual Wellness Allowance to support employees with improving health and wellbeing Personal Reflection Day Tuition Reimbursement Working within the community and giving back! Accountabilities Investigate, evaluate, negotiate, and resolve complex property claims in accordance with policy coverage, regulatory requirements, and company guidelines. Conduct detailed coverage analysis and make sound liability and indemnity decisions on complex and high-exposure claims. Manage litigated claims and collaborate with legal counsel, engineers, environmental consultants, restoration vendors, and other technical experts. Review, analyze, and interpret estimates, scopes, and reports, including XactAnalysis files, to ensure fair and accurate claim settlements. Handle specialized losses, including environmental claims, oil spills, mould and asbestos losses, condominium claims, travel trailer claims, and appraisal matters. Identify and pursue subrogation opportunities while effectively managing recovery efforts. Provide technical expertise, mentoring, and support to claims colleagues and leadership through file reviews and consultation on complex matters. Qualifications Minimum 5 years of property claims adjusting experience, including significant exposure to complex property losses. Chartered Insurance Professional (CIP) designation required. Valid New Brunswick Adjuster's License required. Demonstrated experience handling complex property claims, litigated files, and appraisal processes. Strong understanding of property policy wording, coverage interpretation, liability assessment, and subrogation principles. Experience working with lawyers, engineers, environmental experts, contractors, and other technical specialists. Excellent analytical, negotiation, organizational, and communication skills, with the ability to work independently in a remote environment. Bonus Qualifications Bilingualism in English and French. Experience handling environmental losses, including oil spill claims. Experience managing mold, asbestos, condominium, travel trailer, and park model claims. Experience preparing schedules of loss for complex claims. Proven ability to provide technical leadership and support on complex claim reviews. Advanced knowledge of XactAnalysis and property restoration estimating practices. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. #LI-KA1 Skills Claims Adjustments, Communication, Complex Claims, Customer Service, Insurance, Property Claims Compensation Expected compensation for this role ranges from $ 55,707.00 - 87,164.25 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

What you’ll do

The Senior Complex Property Desk Adjuster is responsible for investigating, evaluating, and resolving complex property claims while ensuring compliance with policy coverage and regulatory standards. This role also involves managing litigated files, collaborating with technical experts, and providing mentorship to claims colleagues.

Requirements

Candidates must have at least 5 years of property claims adjusting experience and hold a Chartered Insurance Professional (CIP) designation. A valid New Brunswick Adjuster's License is required, along with demonstrated expertise in handling complex losses and litigated files.

Benefits

• Flexible work arrangements
• Employee discounts
• Good office program
• Student loan payment matching program
• Comprehensive retirement savings program
• Annual wellness allowance
• Personal reflection day
• Tuition reimbursement

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims adjusting
• Property claims
• Coverage analysis
• Liability assessment
• Negotiation
• Litigated claims
• Subrogation
• XactAnalysis
• Environmental claims
• Technical leadership
• Customer service
• Communication
• Analytical skills
• Organizational skills
• Mentoring
• Office Equipment
• Environmental Claims
• Claims Adjustment
• Bilingual (French/English)
• Technical Leadership
• Advocacy
• Adjuster License
• Customer Service
• Discounts And Allowances
• Oil and Gas
• Leadership
• Innovation
• Loans
• Mentorship
• Property Insurance
• Purchasing
• Value Propositions
• Scheduling
• Investigation

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support
• Management & Leadership
• Property Claims Supervisor
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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