Operational Risk & Controls Manager

Ottawa, ON
On-site
Posted Oct 15, 2026
1 position

$74,000–$85,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Operational Risk & Controls Manager supports the business by ensuring key operational, conduct, and compliance risks are effectively controlled and monitored. They are responsible for maintaining risk and control matrices, tracking KPIs/KRIs, and coordinating incident reporting to ensure regulatory compliance.

Job details

Job Type: Full-Time Vacancy Status: This is a new position posting Target Salary Range: $74,000-$85,000 The compensation for this position is determined by a combination of skills, experience and is aligned to the Market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process Scope of Position The Operational Risk & Controls Manager supports the business by ensuring that key operational, conduct, and compliance risks are effectively controlled and monitored within day-to-day activities. The role enables consistent execution of controls and supports the identification, assessment, and escalation of operational risks Major Responsibilities * Maintain business risk and control matrices (RCMs) * Support consistent execution and documentation of controls * Monitor control performance and identify gaps * Track and report on KPIs and KRIs to monitor risk exposure and emerging trends * Coordinate incident and breach reporting * Support business implementation of policies and procedures * Partner with business leaders to embed risk management practices Expectations / Outcomes * Contribute to the establishment and implementation of the risks framework for the business unit(s) * Support audit, compliance, and regulatory remediation activities, ensuring timely completion of corrective actions * Risk and control assessments are completed effectively and on schedule * Key risk indicators are monitored and reported with actionable insights * Strong engagement and accountability from business leaders regarding risk ownership. * Positive regulatory and audit outcomes. * Continued advancement of Alterna's operational risk management maturity and risk culture. Qualifications Education / Certifications / Experience * Preferred University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or a related discipline. * 5–8 years’ experience in financial services * 3 – 5 years' experience in operations, risk and controls * Strong process and control mindset * Experience working within regulated environments * Demonstrated experience facilitating risk assessments, managing remediation programs, and preparing executive-level reporting. * Experience working within risk governance frameworks. * Knowledge of regulatory expectations applicable to federally or provincially regulated financial institutions. Competencies * Detail orientation * Critical Thinking * Business Partnership * Accountability * Influencing & Relationship Management * Analytical Decision-Making * Continuous Improvement * Communication & Executive Presence * Collaboration * Results Orientation * Practical problem-solving About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services. To learn more about Alterna Savings, please visit alterna.ca [https://www.alterna.ca/en/personal], X [https://twitter.com/alternasavings], Facebook [https://facebook.com/alternasavings], Instagram [https://www.instagram.com/alternasavingscu/], or LinkedIn [https://ca.linkedin.com/company/alterna-savings]. Working at Alterna We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running. * We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above. * Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you. * Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

What you’ll do

Requirements

Candidates should have 5–8 years of experience in financial services with a strong background in operations, risk, and controls. A university degree in a related field such as Business, Finance, or Risk Management is preferred, along with knowledge of regulatory expectations for financial institutions.