Supervisor, Restaurants and Banquets- Flex - Year Round

Job summary

The supervisor will lead frontline operations by managing team members, ensuring exceptional guest service, and overseeing restaurant and banquet service delivery. They are responsible for maintaining inventory, managing employee schedules, and ensuring daily operations align with budget and service standards.

Job details

Flex Year Round WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. FLEX - YEAR ROUND WAGE-$23.55 WHAT WILL I BE DOING? The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services. Establish clear service standards and expectations for team members and supervise daily operations, provide ongoing coaching and recognition, and promptly address and document any performance concerns. Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals. Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience. Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership. Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow. Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency. Based on business volumes, may be required to work in other F&B operations for extended periods of time Develop and manage employee schedules, adjusting labour levels based on business volumes and group activity. Ensures tactical processes and standards are followed to support the achievement of the Strategic Plan. Ensures that daily expenses and labour schedules meet daily budget allocations. WHAT DO YOU NEED FROM ME? Smart Serve Previous Supervisor experience in a busy operation Able to work all shifts including weekends Reliable transportation THIS ADVERTISED POSITION IS FOR A CURRENT OPPORTUNITY AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

The supervisor will lead frontline operations by managing team members, ensuring exceptional guest service, and overseeing restaurant and banquet service delivery. They are responsible for maintaining inventory, managing employee schedules, and ensuring daily operations align with budget and service standards.

Requirements

Candidates must possess a Smart Serve certification and have previous supervisory experience in a busy operational environment. The role requires the ability to work flexible shifts, including weekends, and reliable transportation.

Benefits

• Complimentary and discounted access to Blue Mountain attractions
• Preferred golf rates
• Meal discounts
• Retail store discounts
• Free therapy and wellness resources
• Employee events

Listed skills

• Budgeting · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Billing · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Guest service
• Team leadership
• Performance management
• Coaching
• Inventory management
• POS programming
• Billing
• Scheduling
• Budgeting
• Smart Serve
• Service Standards
• Strategic Planning
• Customer Service
• Empowerment
• Leadership
• Inventory Management
• Operations
• Performance Review
• Restaurant Operation

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Banquet/Restaurant Manager
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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