Bilingual Receptionist

Job summary

The role involves serving as the first point of contact for clients by managing calls, emails, and visitors in both English and French. Key duties include scheduling appointments, processing client payments, and providing general administrative support for insolvency files.

Job details

Location: Ottawa, ON (On-site) Language: Fluency in English and French, written and spoken, required Background Check Requirement: Criminal background check and employment references required About the Opportunity Join a well-established professional services firm as a Bilingual Receptionist, where you’ll be the first point of contact for clients, visitors and business partners. Working alongside the administrative team and closely with managers, you’ll help create a welcoming, organized experience while supporting individuals who may be navigating challenging financial circumstances. This is a great opportunity for someone who brings professionalism, empathy and initiative to a busy front-office environment. What’s In It for You Fully covered health and dental benefits, paid time off, five additional sick days and on-site parking. You’ll receive hands-on training from an experienced administrative team in a workplace known for long employee tenure. Your Responsibilities • You’ll answer incoming calls, greet visitors and manage email and fax communications in English and French. • You’ll schedule and reschedule appointments and coordinate daily schedules. • You’ll receive, record and process client payments while maintaining accurate client information. • You’ll prepare client and creditor documentation and support administrative processes related to insolvency files. • You’ll manage incoming and outgoing mail, courier arrangements, filing and office documentation. • You’ll order office and kitchen supplies and provide general administrative support. Skills and Qualifications • 3+ years of receptionist or administrative experience. • Fluency in written and spoken English and French is required. • Strong Microsoft Office skills. • Excellent organizational, multitasking and attention-to-detail skills. • Strong judgment and discretion when working with confidential client information. • A calm, empathetic approach to conflict resolution and client interactions. • A proactive, committed and collaborative mindset, with the confidence to take initiative. Note from the Hiring Manager “We’re looking for someone who takes initiative, stays organized and genuinely enjoys being part of a team. This role is often the first connection our clients have with us, so being able to stay calm, professional and compassionate, even during difficult conversations, really matters.” Why Partner with Altis If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

What you’ll do

The role involves serving as the first point of contact for clients by managing calls, emails, and visitors in both English and French. Key duties include scheduling appointments, processing client payments, and providing general administrative support for insolvency files.

Requirements

Candidates must have over 3 years of receptionist or administrative experience and be fluent in written and spoken English and French. Proficiency in Microsoft Office and the ability to handle confidential information with empathy and discretion are required.

Benefits

• Health benefits • Dental benefits • Paid time off • Sick days • On-site parking

Listed skills

• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Payment Processing · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• English Fluency
• French Fluency
• Microsoft Office
• Organization
• Multitasking
• Attention to detail
• Conflict resolution
• Confidentiality
• Administrative support
• Scheduling
• Payment processing

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Consulting