Manager, People Services & Culture

Job summary

Lead core HR processes and advise leaders on employee relations, collective agreements, policies, grievances, investigations, and collective bargaining. Oversee HR programs, benefits, WSIB matters, return-to-work plans, health and safety training, and initiatives that support an inclusive workplace culture.

Job details

Location: On-site, Ontario, with occasional travel between locations Language: Strong written and spoken English communication skills Background Check Requirement: Vulnerable Sector Check, Education Check, Criminal Record Check and professional references About the Opportunity This is an opportunity for an experienced HR professional to step into a hands-on leadership role within a mission-driven non-profit organization. Reporting to the Executive Director, you’ll provide leadership across people services, labour relations, employee experience, and workplace culture while supporting an organization focused on making a meaningful community impact. You’ll work closely with leaders, employees, union representatives, and external partners to navigate complex people matters with care and professionalism. With one direct report, you’ll balance strategic guidance with day-to-day HR delivery, helping create a respectful, inclusive, and well-supported workplace. What’s In It for You You’ll join a collaborative environment where your HR expertise can have a visible impact on both employees and organizational effectiveness. This role offers broad exposure to labour relations, employee relations, HR programs, health and safety, benefits, and organizational initiatives within a unionized non-profit setting. Your Responsibilities • You’ll lead core HR processes, including recruitment, onboarding, performance management, attendance management, and offboarding. • You’ll advise leaders on employee relations, collective agreement interpretation, management rights, and HR policies. • You’ll investigate workplace complaints and grievances, prepare responses, facilitate conflict resolution, and support collective bargaining. • You’ll oversee HR programs and systems, benefits administration, WSIB matters, return-to-work plans, and departmental SOPs. • You’ll champion an inclusive workplace culture through employee engagement, training, talent development, and organizational effectiveness initiatives. • You’ll support health and safety committees and coordinate required employee training. Skills and Qualifications • 3+ years of progressive HR experience with a related university degree, or 5+ years with a related college diploma. • Demonstrated HR and labour relations experience within a unionized environment is required. • Experience in a non-profit, healthcare, government, or similar complex, people-focused environment is strongly preferred. • Strong knowledge of Ontario’s ESA, OLRA, OHSA, WSIA, Human Rights Code, and Pay Equity Act. • CHRP designation is considered an asset. • Experience with employee benefits, HR programs, workplace investigations, grievances, and labour relations. • Strong communication, analytical, organizational, problem-solving, and conflict-resolution skills, with sound judgment when handling confidential matters. Why Partner with Altis If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

What you’ll do

Lead core HR processes and advise leaders on employee relations, collective agreements, policies, grievances, investigations, and collective bargaining. Oversee HR programs, benefits, WSIB matters, return-to-work plans, health and safety training, and initiatives that support an inclusive workplace culture.

Requirements

Requires at least three years of progressive HR experience with a related university degree, or five years with a related college diploma, including HR and labour relations experience in a unionized environment. Strong knowledge of relevant Ontario employment, labour, health and safety, human rights, and pay equity legislation is required; experience in a complex people-focused setting and a CHRP designation are preferred or considered assets.

Listed skills

• Recruitment · Preferred
• Attendance Management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Human Resources
• Labour Relations
• Employee Relations
• Collective Agreement Interpretation
• Workplace Investigations
• Grievance Management
• Conflict Resolution
• Recruitment
• Performance Management
• Attendance Management
• Benefits Administration
• WSIB Matters
• Return-To-Work Planning
• Health And Safety
• Employee Engagement
• Organizational Effectiveness

Job areas

• Human Resources
• Management & Leadership
• Social Services

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