Angie DeGroot Desjardins Insurance & Financial Services AgencyVerified Job Source

Insurance Customer Service Representative- Office Assistant

Kitchener, ON
On-site
Posted Jul 21, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The role involves managing client calls and emails to process contract changes, cancellations, and updates. The representative will also educate customers on insurance options to ensure satisfaction and retention.

Job details

Benefits: * Bonus based on performance * Training & development *****Are you Looking for a Career Change or a Fresh Start?**** Are you positive thinking, friendly, bubbly, have an outgoing personality and customer-focused? Would you be excited to help customers reach their Insurance Needs and goals? If you answered yes to these questions, working for Angie DeGroot Desjardins Insurance Agency may be the career for you! Our team is looking for a Customer Service Representative to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Service Representative will need to be flexible, well organized and eager to learn from the best. We are looking for a top prospect who will help our team accomplish exciting projects and assignments in a fast-growing industry. This position is an entry level position with exciting opprtunities for fast advancement. Responsibilities * Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention. * Establish customer relationships and follow up with customers, as needed. * Use a customer-focused, needs-based review process to educate customers about insurance options. Job Requirements: * Professionalism and attention to detail. * Friendly Bubbly Outgoing personality * Ability to multitask. * Strong communication and verbal skills. * Ability to work in a fast paced environment. * Active and responsible team member. * Ability to take orders. * Strong organizational and prioritization abilities. * Ability to communicate with managers. Qualifications: * High school diploma. * 2 years of experience doing office work. * Strong command of the English language both spoken and written * Knowledge of financial documents. * Ability to use computer software and ease with communication technology. * Experience with operations/ customer service. * Insurance Licence ( OTL or RIBO) or be willing to obtain prior to start * Second language is a plus. * Continuous desire to improve.

What you’ll do

Requirements

Candidates must have a high school diploma, two years of office experience, and a valid insurance license (OTL or RIBO). Strong communication skills and a professional, outgoing personality are required.