Business Operations Manager - Office

Job summary

The Business Operations Manager will oversee the front-end operational process from customer request through estimating, design, and production handoff. They are responsible for leading cross-functional teams, driving process improvement initiatives, and ensuring efficient project execution.

Job details

Our client is a growing manufacturing company that supplies customized products to the residential construction industry. With a strong reputation, long-standing customer relationships, and continued growth, they are seeking a Business Operations Manager to help optimize processes, lead teams, and improve operational performance. The Role The Business Operations Manager will oversee the front-end operational process from customer request through estimating, design, and production handoff. The successful candidate will ensure projects move efficiently through the organization while supporting continuous improvement initiatives and strong customer relationships. This role combines strategic planning with hands-on leadership and day-to-day operational execution. Key Responsibilities: Lead and support teams across estimating, purchasing, design/drafting, and account management. Oversee project workflow from initial customer request through production release. Improve processes, increase efficiency, and reduce bottlenecks and rework. Drive change management and operational improvement initiatives. Coordinate resources and capacity planning to meet customer demands and production schedules. Collaborate closely with internal departments to ensure smooth project execution. Build and maintain strong relationships with customers and key stakeholders. Establish accountability and performance metrics across teams. Qualifications 5+ years of leadership experience in manufacturing, construction, building products, or a related operational environment. Experience leading process improvement and operational efficiency initiatives. Strong understanding of project coordination, design workflows, customer service, or account management functions. Proven ability to lead cross-functional teams and manage competing priorities. Excellent communication, leadership, and stakeholder management skills. Experience within residential construction, manufacturing, cabinetry, millwork, or building products industries is considered an asset. Why Consider This Opportunity? Newly created role with significant influence on the future direction of the business. Opportunity to lead change and improve operational performance. Well-established and growing organization with a strong customer base. High-visibility leadership position with direct impact on company growth and success. At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

The Business Operations Manager will oversee the front-end operational process from customer request through estimating, design, and production handoff. They are responsible for leading cross-functional teams, driving process improvement initiatives, and ensuring efficient project execution.

Requirements

Candidates must have 5+ years of leadership experience in manufacturing, construction, or a related operational environment. Proven ability to lead cross-functional teams and manage process improvement initiatives is essential.

Listed skills

• Project Coordination · Preferred
• Change Management · Preferred
• Account Management · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational management
• Process improvement
• Team leadership
• Project coordination
• Strategic planning
• Change management
• Capacity planning
• Account management
• Estimating
• Purchasing
• Drafting
• Stakeholder management
• Performance metrics
• Cross-functional leadership
• Communication

Job areas

• Management & Leadership
• Manufacturing
• Construction
• Engineering
• Administrative

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