Application Support Analyst - IntelliMatch (iMatch)

Toronto, ON
On-site
Posted Oct 10, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Provide application and production support for FIS IntelliMatch (iMatch) in a banking technology environment. Diagnose complex issues and coordinate incident, problem, and change management with business and technology teams.

Job details

Required Qualifications: 5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles. Hands-on experience with FIS IntelliMatch (iMatch). Strong understanding of Reconciliation Operations and Change Management processes. Experience with Incident, Problem, and Change Management. Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks. Strong analytical and troubleshooting skills with the ability to diagnose complex issues. Excellent written and verbal communication skills. Ability to work independently and manage multiple priorities in a fast-paced production environment. Experience collaborating with cross-functional business and technology teams.

What you’ll do

Requirements

Requires at least five years of experience in banking technology, application support, production support, or business analysis, along with hands-on FIS IntelliMatch experience. Candidates should understand reconciliation operations, change management, and IT operations practices, and have strong troubleshooting, communication, and prioritization skills.