Front Desk - Remote Lodge, Sudbury

Job summary

The Front Desk Clerk is responsible for managing guest reservations, providing travel information, and ensuring high levels of guest satisfaction. They also handle financial transactions and coordinate with other departments to resolve guest concerns.

Job details

.Job Description ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring Front Desk Clerk for a remote lodge near Sudbury, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Applications that do not have resumes attached, will not be considered. Comprehensive benefit packages are offered. Transportation is provided out of Timmins or Sudbury, ON; Rotation are 14 days on/ 14 days off. Please note all candidates considered for hire will be required to successfully pass a criminal background checkJob Responsibilities • Greet and provide customer service to guests while anticipating their needs • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. • Book reservations, rentals, and coordinate registration • Operate a register and/or software system to complete cash and credit card transactions. • Answers phone calls and emails and delivers messages as needed. • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. • Coordinate resolution of guest concerns • Communicates closely with all departments to ensure a seamless guest experience. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications • Previous guest services experience required • Previous cash handling experience preferred • Demonstrates excellent customer service skills • Demonstrates interpersonal and communication skills, both verbal and written • Demonstrate organizational skills, accuracy, and attention to detailEducation About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter..

What you’ll do

The Front Desk Clerk is responsible for managing guest reservations, providing travel information, and ensuring high levels of guest satisfaction. They also handle financial transactions and coordinate with other departments to resolve guest concerns.

Requirements

Candidates must have previous guest services experience and strong communication skills. Proficiency in cash handling is preferred, and all applicants must pass a criminal background check.

Benefits

• Comprehensive benefit packages

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Reservation management
• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Problem solving
• Conflict resolution
• Data entry
• Phone etiquette
• Email communication
• Cash Handling
• Organizational Skills
• Positivity
• Customer Service
• Communication
• Reservations
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Unclassified
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks