Assistant Manager

Company Description Ardene is a Montreal-born fashion retailer that started in 1982 as an accessories and jewelry brand and has grown into a leading North American destination for affordable head-to-toe apparel, footwear, and accessories. The company now serves a broad customer base, including young women and a recently launched men’s collection, with styles designed to be accessible and welcoming to all. Ardene is committed to creating a warm, inclusive shopping experience while prioritizing customer service, sustainable practices, and diversity. As the company continues to evolve in a new era of retail, team members have opportunities to grow their careers in a dynamic, fashion-forward environment. Role Description The Assistant Manager is a full-time, on-site role based in Laval, QC. This role supports the Store Manager in overseeing daily store operations, including staff scheduling, floor coverage, and ensuring store standards are maintained. The Assistant Manager helps lead, coach, and motivate the team to deliver an engaging customer experience, achieve sales goals, and uphold visual merchandising guidelines. Responsibilities include training team members, supporting performance feedback, managing inventory processes, and ensuring compliance with company policies and procedures. The role also contributes to maintaining a safe, inclusive, and positive work environment while modeling Ardene’s brand values in all customer and team interactions. Qualifications Leadership and people management skills, including team coaching, delegation, and performance support. Customer service and retail sales skills, with the ability to build rapport, handle inquiries, and support a positive shopping experience. Operational skills related to inventory handling, cash management, and adherence to store policies and procedures. Organizational and time management skills to prioritize tasks, manage schedules, and meet store objectives. Strong communication skills, both verbal and written, and the ability to collaborate effectively with diverse team members. Experience in fashion or retail environments, preferably in a supervisory or key holder role. Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs. Commitment to inclusivity, sustainability, and a customer-centric mindset that aligns with Ardene’s values.

The Assistant Manager supports the Store Manager in overseeing daily operations, including staff scheduling and maintaining store standards. They lead and motivate the team to achieve sales goals and ensure a high-quality customer experience.

Candidates should have experience in fashion or retail, preferably in a supervisory role, with strong leadership and operational skills. Flexibility to work evenings, weekends, and holidays is required.

• Time managementPreferred
• Customer servicePreferred
• LeadershipPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• People Management
• Team Coaching
• Delegation
• Performance Support
• Customer Service
• Retail Sales
• Inventory Handling
• Cash Management
• Time Management
• Verbal Communication
• Written Communication
• Visual Merchandising
• Staff Scheduling
• Retail Operations

• Retail
• Management & Leadership
• Customer Service & Support
• Sales

Minimum experience

2+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available