Field Service Coordinator

Job summary

Review and update work orders and service requests, then schedule and assign work to qualified technicians based on skills, availability, location, customer needs, and material availability. Prioritize service backlogs and maintain forward-looking schedules to ensure workforce coverage and resource readiness.

Job details

Key Responsibilities Review, validate, and update work orders and service requests prior to scheduling, ensuring information such as customer details, urgency, requested service date, equipment information, scope of work, and expected duration is accurate. Schedule and assign field service work to the most appropriate qualified technician based on skills/certifications, availability, location, customer requirements, and material availability. Manage and prioritize a backlog of planned and unplanned service activities based on urgency, customer priority, contractual SLAs, technician capacity, and parts availability. Maintain forward-looking schedules and plan upcoming service activities to ensure appropriate workforce coverage and resource availability. Qualifications Previous experience in field service coordination, service scheduling, dispatch, workforce planning, maintenance planning, or a similar operational role. Experience managing work orders, service orders, service calls, maintenance requests, or field service activities. Ability to coordinate and prioritize multiple service activities based on urgency, customer requirements, SLAs, technician availability, and material availability. Strong organizational and scheduling skills with the ability to respond effectively to changing priorities.

What you’ll do

Review and update work orders and service requests, then schedule and assign work to qualified technicians based on skills, availability, location, customer needs, and material availability. Prioritize service backlogs and maintain forward-looking schedules to ensure workforce coverage and resource readiness.

Requirements

Previous experience in field service coordination, dispatch, scheduling, workforce planning, maintenance planning, or a similar operational role is required. Candidates should have experience managing service work and strong organizational and scheduling skills, including the ability to prioritize changing activities based on urgency, customer requirements, SLAs, technician availability, and materials.

Listed skills

• Organization · Preferred
• SLA Management · Preferred
• scheduling · Preferred
• Priority Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Work Order Management
• Service Scheduling
• Technician Dispatch
• Workforce Planning
• Maintenance Planning
• Backlog Prioritization
• Resource Allocation
• Customer Service Coordination
• SLA Management
• Scheduling
• Organization
• Priority Management

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Management & Leadership

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