Customer Service Representative

Job summary

Act as the primary point of contact for strata clients to resolve billing inquiries and technical issues via phone, email, and in-person visits. Provide troubleshooting assistance and translate customer needs into effective solutions while maintaining a friendly approach.

Job details

We at Associa, one of BC's largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients. This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction. This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service. Job Duties and Responsibilities Duties include but are not limited to: Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq. Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins. Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Respond to assigned customer service email boxes within 24-48 hours Other duties as assigned. Requirements High School diploma or GED required 2-3 years of customer service or closely related experience Tech-savvy - must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook Proactive mindset - able to take initiative when handling calls and responding to emails Friendly and approachable personality Benefits Competitive Salary & Comprehensive Benefits Package, including: Paid Personal Days Paid Sick days Paid Vacation Extended Heath and Dental Benefits Plus Certified "Great Place to Work" by employees 7 years in a row! If you have the skills to succeed in this position please send your resume today!

What you’ll do

Act as the primary point of contact for strata clients to resolve billing inquiries and technical issues via phone, email, and in-person visits. Provide troubleshooting assistance and translate customer needs into effective solutions while maintaining a friendly approach.

Requirements

Requires a high school diploma or GED and 2-3 years of customer service experience. Candidates must be tech-savvy with proficiency in Microsoft Office Suite and possess a proactive, approachable personality.

Benefits

• Competitive Salary • Comprehensive Benefits Package • Paid Personal Days • Paid Sick Days • Paid Vacation • Extended Health and Dental Benefits

Listed skills

• Customer service · Preferred
• Microsoft Teams · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Billing Resolution
• Technical Troubleshooting
• Microsoft Office Suite
• Microsoft Teams
• GoToMeeting
• Microsoft Outlook
• Account Verification
• Communication Skills
• Problem Solving

Job areas

• Customer Service & Support
• Administrative
• Consulting