Order Management Representative

Job summary

The Order Management Representative will oversee the order-to-cash cycle for UPS products and provide administrative support to the team. Responsibilities include processing order adjustments, managing invoices, and performing data cleanup tasks.

Job details

Job Title: Order Management RepresentativeJob Description We are seeking an Order Management Representative to provide administrative support to our order management team. This team is responsible for overseeing the order to cash cycle for single-phase and three-phase Uninterruptable Power Supply (UPS) products and projects. Responsibilities Cancel and adjust order lines as needed. Retrieve invoices from a centralized web application and ensure timely submission to customers via email. Perform general order management administration and data cleanup as instructed. Navigate emails, process queries, and respond to orders efficiently. Essential Skills Minimum of 2 years of experience in a customer service or administrative role. Post-secondary diploma or degree. Experience with ERP systems such as SAP, JDE, or Oracle. Additional Skills & Qualifications Bilingual proficiency, particularly in French, is a plus. Customer service orientation. Project work/supporting projects experience. Engineering degree is advantageous but not mandatory. Work Environment The position requires a commitment of 40 hours per week, Monday through Friday, with some flexibility in start and end times between 8 am and 5 pm. Initially, the role will be onsite for five days a week, with potential progression to a hybrid model of three days onsite and two days working from home. Join a global leader in power management and electrical technologies with the potential for extension into next year. Job Type & Location This is a Contract position based out of Etobicoke, ON. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Workplace Type This is a fully onsite position in Etobicoke,ON. À propos d'Aston Carter Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

What you’ll do

The Order Management Representative will oversee the order-to-cash cycle for UPS products and provide administrative support to the team. Responsibilities include processing order adjustments, managing invoices, and performing data cleanup tasks.

Requirements

Candidates must have a minimum of 2 years of experience in a customer service or administrative role and hold a post-secondary diploma or degree. Proficiency with ERP systems such as SAP, JDE, or Oracle is required.

Listed skills

• SAP · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Administrative Support · Preferred
• Oracle · Preferred
• JDE · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order management
• Customer service
• Administrative support
• Data cleanup
• ERP systems
• SAP
• JDE
• Oracle
• Email management
• Project support
• Invoicing
• Bilingual proficiency
• Order Management
• Hybrid Model
• Administrative Support
• Supply Chain
• Order To Cash Process
• Three-Phase
• Accounting
• Artificial Intelligence
• Multilingualism
• Customer Service
• Procurement
• Finance
• French Language
• Order Management Systems
• Power Management
• SAP Applications
• Single-Phase Electric Power

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Energy
• Manufacturing
• Order Management Representative
• Order Processor / Order Entry Clerk
• Shop Sales Assistants
• Order Clerks