Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!Verified Job Source

Bilingual QE Engineer – Contact Center Tools

Toronto, ON
On-site
Posted Oct 3, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead quality engineering and automation testing for contact center tools, including IVR, routing, agent desktop, UI, and APIs. Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.

Job details

Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test Automation Skill Required: • Expertise in QE with Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer etc. • Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them). • Agent Desktop Automation. • Java core. • Provide technical leadership for maintenance releases, enhancements, and ongoing support activities. • Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse) etc. Experience working in a structured scaled Agile environment. • Strong knowledge of AWS Amazon Connect is a plus. • French Speaking / Testing Capabilities

What you’ll do

Requirements

Requires quality engineering expertise with contact center platforms, automation testing experience, and core Java knowledge. French-speaking and testing capabilities are required; familiarity with Amazon Connect, source control, collaboration tools, IDEs, and scaled Agile environments is also noted.