Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

IVR Application Developer – Cisco CVP/ Amazon Connect

Expired

Toronto, ON
Hybrid
Posted Oct 4, 2026
1 position

Employment type: Full-time
Experience level: Mid-level · 4+ years
Apply by: Oct 31, 2026
Posting language: English
Working hours: 40 hours per week
Office presence: 4 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

This job has expired

This position at Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! is no longer accepting applications. The original posting remains below for reference.

Expired Oct 6, 2026

Original job posting

Develop and maintain DTMF IVR applications using Cisco CVP and Call Studio, including custom Java elements and backend integrations. Integrate IVR applications with UCCE routing and agent desktop systems to support customer self-service, data sharing, and call routing.

Job details

IVR Application Developer – Cisco CVP/ Amazon Connect Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: • 4+ years of experience in DTMF IVR application development in CVP (Contact Center). • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat. • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server). • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions. • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara. • Strong knowledge of AWS Amazon Connect is a plus.

What you’ll do

Requirements

Requires at least four years of DTMF IVR application development experience with Cisco CVP, along with Java development and client backend integration experience. Knowledge of UCCE/ICM, routing scripts, CTI variables, Finesse, and Cyara is required; Amazon Connect experience is a plus.