Senior Business Systems Analyst - Retail/E-Commerce, Jira, Confluence, SQL

Job summary

Lead the end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Collaborate with cross-functional teams to define API integrations, analyze complex business processes, and utilize SQL for data-driven insights.

Job details

Business Systems Analyst – Retail | E-Commerce | SQL/BigQuery | API Integrations Summary Experienced Business Analyst responsible for driving end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Works closely with business and technology stakeholders to define requirements, manage integrations, analyze data, and support Agile product development while improving customer and operational experiences. Key Responsibilities • Lead discovery workshops, requirements gathering sessions, and stakeholder walkthroughs for sales and returns initiatives. • Elicit, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications. • Collaborate with Product Managers, Engineering, UX, QA, Store Operations, and Customer Care teams to deliver business solutions. • Define and support API integration requirements and ensure alignment between business and technical teams. • Analyze complex business processes, return policies, eligibility rules, and operational workflows. • Support POS, retail systems, and omnichannel integration initiatives to enhance customer and store experiences. • Identify, track, and manage project risks, dependencies, assumptions, and open decisions throughout Agile delivery cycles. • Facilitate backlog grooming, sprint planning, testing support, and requirements clarification activities. • Query and analyze large datasets using SQL/BigQuery to validate requirements, investigate issues, and generate actionable insights. • Develop and support reporting, metrics, and data-driven recommendations related to sales, returns, transactions, and customer journeys. Qualifications • 8-10 years of Business Analyst experience in retail, e-commerce, or technology environments. • Strong expertise in requirements documentation, user stories, PRDs, and acceptance criteria. • Experience with API integrations and complex business rule analysis. • Proficiency in Agile/Scrum methodologies, Jira, and Confluence. • Strong SQL/BigQuery skills for data analysis and reporting. • Retail, returns, post-purchase, or omnichannel commerce experience preferred.

What you’ll do

Lead the end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Collaborate with cross-functional teams to define API integrations, analyze complex business processes, and utilize SQL for data-driven insights.

Requirements

Requires 8-10 years of Business Analyst experience within retail, e-commerce, or technology environments. Proficiency in Agile methodologies, Jira, Confluence, and strong SQL/BigQuery skills are essential.

Listed skills

• SQL · Preferred
• Retail Systems · Preferred
• Data analysis · Preferred
• Jira · Preferred
• Scrum · Preferred
• Agile · Preferred
• Requirements gathering · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Requirements Gathering
• User Stories
• API Integrations
• SQL
• BigQuery
• Agile
• Scrum
• Jira
• Confluence
• Business Process Analysis
• Omnichannel Commerce
• Retail Systems
• Data Analysis
• Functional Specifications
• Backlog Grooming
• Acceptance Criteria

Job areas

• Retail
• Technology
• Data & Analytics
• Software
• Consulting