Victim/Witness Services Worker - Bilingual (English/French)

Job summary

Support victims and witnesses through the criminal court process by explaining their rights and roles, providing trauma-informed emotional support, assessing risks and needs, and connecting them with appropriate services. Maintain accurate case records, collaborate with justice and community partners, and contribute to service improvements, training, and public education.

Job details

Help people navigate the most difficult times of their lives Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process. About the job As a member of the Victim/Witness Assistance Program (VWAP) office team, you can expect your typical day to include responsibilities such as the following: • Informing clients about their case, victims' rights, and what they need to know about and can expect during the criminal court process • Educating and helping victims and witnesses understand their role in the criminal justice system • Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs • Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning • Documenting throughout the case management process to create timely and accurate case notes • Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program Read about the Victim/Witness Assistance Program and how the program helps victims and witnesses of crime. Mandatory requirements •You have proficiency in English as well as in oral and written French at the advanced level. • You have a valid class G Ontario's driver's license (or equivalent) with ability to travel to other offices and courthouses within the East region. Technical Knowledge • You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide • You have crisis response and intervention skills to help clients in need • You can interpret and apply relevant legislation and policies about victims of crime and court proceedings to support clients in their understanding of legal court processes Judgement and Problem Solving Skills • You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners • You can address complex client needs based on information provided • You can recommend new services or service improvements and foster co-operation when implementing changes • You can collaborate with your team members and manager on complicated and contentious issues Communication, Interpersonal and Teamwork Skills • You can support clients from diverse communities and be sensitive to their needs • You can network with community agencies and work together with criminal justice partners • You can write reports and case file summaries • You can help develop and deliver training programs and public education sessions • You can contribute to an inclusive environment for your team members and clients Case Management, Organizational and Planning Skills • You can manage a large caseload of files with little supervision • You can prioritize work in an environment with challenging and urgent deadlines Computer Skills • You can use a variety of MS Office software for communication, reports, and presentations • You can work with database systems to access and maintain case and client records • You can use video conferencing systems and applications to engage with clients Address: 1 Bilingual English/French Temporary, duration up to 12 months, 1015 King St, L'Orignal, East Region, Vulnerable Sector Check Posted on: Monday, October 5, 2026 Note: This ad is also available in French. How to apply: You must apply online. Remember: The deadline to apply is Tuesday, October 20, 2026 11:59 pm EDT. Late applications will not be accepted.

What you’ll do

Support victims and witnesses through the criminal court process by explaining their rights and roles, providing trauma-informed emotional support, assessing risks and needs, and connecting them with appropriate services. Maintain accurate case records, collaborate with justice and community partners, and contribute to service improvements, training, and public education.

Requirements

Advanced oral and written French proficiency and English proficiency are required, along with a valid Ontario Class G driver's license or equivalent and the ability to travel within the East region. Candidates should be able to support vulnerable clients, respond to crises, interpret relevant legislation and policies, manage a large caseload, and use office software, databases, and video conferencing tools.

Listed skills

• crisis intervention · Preferred
• written communication · Preferred
• case management · Preferred
• Emotional support · Preferred
• Prioritization · Preferred
• client advocacy · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Advocacy
• Case Management
• Needs Assessment
• Emotional Support
• Crisis Intervention
• Risk Assessment
• Case Planning
• Client Referrals
• Victim Services
• Knowledge of Court Processes
• Legislation and Policy Interpretation
• Written Communication
• Community Networking
• Caseload Management
• Prioritization
• English and French Proficiency

Job areas

• Social Services
• Government & Public Sector
• Legal
• Customer Service & Support
• Administrative

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