Retail Supervisor (Bolton Honda)

Job summary

Oversee daily showroom operations, manage and develop sales staff, monitor sales activity, and support the team in meeting sales targets. Maintain strong customer relationships, address complaints and inquiries, ensure accurate documentation, and uphold dealership policies and applicable regulations.

Job details

Position: Retail Supervisor – Honda Dealership (NOC 62010) Company: Bolton Honda Location: 65 Pillsworth Road, Bolton, ON L7E 4E9 Wages: $75,000 - $85,000 per year plus bonus. Position: Full-time (37.5 hours per week), permanent Benefits: Medical and dental coverage, Long Term Disability, Car allowance. Vacancy: 1 As part of the Performance Auto Group, Bolton Honda is dedicated to providing top-tier customer service at every point of contact. We personalize our services to ensure all needs and expectations are met during every visit. Our teams go the extra mile to provide our clients with exceptional care and make sure that each ownership experience is rich with benefits. Bolton Honda is a proud recipient of the Honda Driving Excellence Award, awarded by Honda Canada in recognition of our excellent customer satisfaction ratings in sales, service, after- sales service, and more. We are looking for a Retail Supervisor at our dealership who will be responsible for overseeing daily showroom operations, managing the sales team, ensuring exceptional customer service, and driving dealership sales performance. This role acts as a bridge between sales staff and upper management, ensuring sales targets are met while maintaining a positive and professional dealership environment. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Job Description Managing the traffic on the sales floor. Monitor daily sales activities, appointments, and follow-ups. Supporting Sales team to generate business and assist with close deals to meet department sales targets. Manage, supervise, train, motivate, and monitor the performance of sales staff. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle all customer complaints on a timely basis. Answering customer inquiries over the phone and/or in the dealership on a daily basis. Represent the Employer in a favorable light to all accounts, press and industry representatives at all times. Maintain contact with customers on a timely basis and in a professional manner. Account for all documents; ensure that none are missing. Establishes and enforces product-knowledge standards. Actively supporting, encouraging, and motivating sales personnel daily to maintain high morale. Exhibiting a professional management style that sets the example for enthusiasm, productivity, and accountability. Uphold all rules and procedures - support enforcement, including disciplinary action as necessary. Work in strict compliance with the requirements and regulations of the Ontario Motor Vehicle Industry Council (OMVIC). Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA) and the Accessibilities for Ontarians with Disabilities Act (AODA). Other duties as required. Core Competencies Customer Focus Conflict Resolution Communication Critical Thinking and Problem Solving Creative and Innovative Thinking Planning and Organizing Leadership Accountability and Dependability Decision Making and Judgement Ethics and Integrity Enforcing Laws, Rules and Regulations Consultation Energy and Stress Time Management Multi-tasking Employment Requirements Post Secondary Degree/Diploma in Business Administration (or similar) preferred. Flexibility to adapt to constantly changing business. High motivation, energy and ability to perform with minimal supervision. Strong computer skills; proficient knowledge of microsoft excel. Must have strong time management skills, ability to multitask and work well under pressure. Willingness to create and work within a fun atmosphere. A minimum of 3-5 years of experience in automotive sales (Honda dealership experience required). Proven success as a retail sales consultant in a Honda dealership. At least one year of Council of Sales Leadership recognition. OMVIC license required. Must have completed all Honda Canada training courses, both online and in class. Strong negotiation and closing skills. Excellent communication (in English) and interpersonal abilities Collaborative team player. Ability to analyze sales data and performance metrics. High level of professionalism and customer service orientation. Proficiency with CRM systems and dealership management software. Must have a valid Ontario Driver’s License and good driving record. Working Conditions Interacts with employees, management, and the general public. Manual dexterity required to use computers and peripherals. Minimum physical exertion. High levels of stress. Work at a desk, in an office, which is situated near the company sales floor. Alternate between sitting and standing for 7.5 hours per day. Required to use office equipment, such as a computer, fax machine and telephone. Will work mainly in an indoor, temperature moderated, well-lit environment. May also be required to accompany customers on test drives of the vehicle. Overtime may be required. What We Offer Excellent management support and guidance Opportunities through our Internal career development program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Oversee daily showroom operations, manage and develop sales staff, monitor sales activity, and support the team in meeting sales targets. Maintain strong customer relationships, address complaints and inquiries, ensure accurate documentation, and uphold dealership policies and applicable regulations.

Requirements

A post-secondary degree or diploma in Business Administration or a similar field is preferred, along with 3–5 years of automotive sales experience, including Honda dealership experience, and at least one year of Council of Sales Leadership recognition. Candidates must hold an OMVIC license, complete Honda Canada training, have a valid Ontario driver's license and good driving record, and demonstrate strong sales, communication, computer, and customer-service abilities.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Long-Term Disability Insurance • Critical Illness Insurance • Life Insurance • Car Allowance • Employee Assistance Plan • Vehicle, Service, and Parts Discounts • Retailer and Service Provider Discounts • Employee Events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• CRM Systems · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Team Leadership
• Customer Service
• Conflict Resolution
• Communication
• Critical Thinking
• Problem Solving
• Planning and Organization
• Decision-Making
• Negotiation
• Closing Sales
• Sales Data Analysis
• Time Management
• Multitasking
• Microsoft Excel
• CRM Systems
• Dealership Management Software

Job areas

• Sales
• Management & Leadership
• Customer Service & Support
• Retail