Appointment Coordinator/Service Reception - Audi Winnipeg

Original job posting

The Appointment Coordinator acts as the primary point of contact for customers, managing inbound and outbound calls to schedule service appointments. They are also responsible for addressing general inquiries, performing data entry, and conducting follow-up calls for the sales and service departments.

Job details

Join the ride! Position: Appointment Coordinator/Service Reception Dealership: Audi Winnipeg Location: Winnipeg, MB Classification: Full-Time, Immediate Hire, Onsite Audi Winnipeg is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You will primarily handle inbound and outbound calls, scheduling service appointments, addressing general inquiries about sales and service, and connecting customers with the appropriate department or individual. A friendly demeanor, strong communication skills, and a solid understanding of dealership operations are essential for success in this fast-paced and customer-focused role. What drives your day-to-day? * Receiving incoming calls, as well as calls from clients to schedule service appointments * Responding to customer inquiries * Data entry * Conducting follow-up calls for the Service and Sales department What are the must-haves… * 1 year experience in customer service * 1 year experience working in a call center * Excellent customer service skills * Good computer skills * Available day and evening – hours to be discussed * Experience in the automotive field is an asset * Bilingual, English and French (as part of this function the person will be working with French and English speaking clients). The Perks. * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Company-wide appreciation events and contests throughout the calendar year * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Compensation The expected range of compensation for this position is $17.50 – $20 Hourly — No bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada] #LI-ZA1

What you’ll do

The Appointment Coordinator acts as the primary point of contact for customers, managing inbound and outbound calls to schedule service appointments. They are also responsible for addressing general inquiries, performing data entry, and conducting follow-up calls for the sales and service departments.

Requirements

Candidates must have at least one year of experience in both customer service and a call center environment. Proficiency in computer skills and the ability to work both day and evening shifts are required, with bilingualism in English and French considered a key asset.

Benefits

• Competitive compensation
• Benefits package
• Employee vehicle purchase plan
• Employee service plan
• Employee and family assistance programs
• Company-wide appreciation events
• Professional development

Listed skills

• Customer service · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center operations
• Data entry
• Communication skills
• Scheduling
• Computer skills
• Bilingualism
• Automotive industry knowledge
• Outbound Calls
• Inbound Calls
• Bilingual (French/English)
• Call Center Experience
• Customer Service
• Communication
• Computer Literacy
• Data Entry
• Disabilities
• Sales
• Innovation
• Operational Excellence
• Operations
• Friendliness
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Administrative
• Service Appointment Coordinator
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks