Technology Change Control Analyst

Job summary

The analyst facilitates the end-to-end lifecycle of IT change requests, including review, approval, scheduling, and closure. They also manage Change Advisory Board materials and monitor adherence to governance, compliance, and audit requirements.

Job details

Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca. The Opportunity: We’re looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team. Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso’s technology environment. The role helps ensure IT changes are properly assessed, approved, scheduled, communicated, implemented, and reviewed in alignment with ITIL practices, internal controls, and audit/compliance expectations. The Analyst will monitor adherence to change governance requirements, support the end-to-end lifecycle of standard, normal, and emergency changes, and escalate exceptions, risks, and control gaps as required. As oneaviso: We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve What your day looks like: Facilitate the intake, review, approval, scheduling, and closure of IT change requests Draft and manage Change Advisory Board and Emergency Change Advisory Board (CAB/ECAB) materials and follow up on decisions, approvals, and required actions Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans Maintain the forward schedule of change and identify potential conflicts or high-risk change windows Support post-implementation reviews and track remediation actions for failed or high-impact changes Help produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews Partner with stakeholders to assess and mitigate incident and problem management activities, when change-related issues contribute to service disruption Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices, internal controls, and audit/compliance expectations Support the development and execution of technology change control strategy, standards, and operating procedures to ensure service stability and operational excellence Your experience and skills: Bachelor’s degree in Information Systems or equivalent work experience 4+ years of experience in IT change management, IT service management, technology operations, or a related environment Demonstrated capability of ITIL change, incident, problem, and release management practices Experience working with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred. Experience in financial services, trading or wealth management is an asset Excellent coordination, communication, and stakeholder management skills Ability to manage competing priorities and high‑impact situations Fluent communication skills in English are required and bilingual skills in French are an asset Why Aviso? At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart: Competitive compensation package that rewards and recognizes individual contributions Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the continuous improvement of our staff through learning & development and an education assistance program Regular social events to foster teamwork Your Information By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law. Further information is available on the Privacy link on our Career Page – Privacy Policies Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Company Overview: Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors. A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team. Salary This position is posted with an expected salary range of $90,000 - $100,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

What you’ll do

The analyst facilitates the end-to-end lifecycle of IT change requests, including review, approval, scheduling, and closure. They also manage Change Advisory Board materials and monitor adherence to governance, compliance, and audit requirements.

Requirements

Candidates must have a bachelor's degree in Information Systems or equivalent experience and at least 4 years in IT change or service management. Proficiency in ITSM tools like ServiceNow or Jira and strong stakeholder management skills are required.

Benefits

• Health insurance • Dental insurance • Insurance benefits • Generous vacation time • Fitness benefit • Parental leave top-up • Retirement program matching • Learning and development • Education assistance program

Listed skills

• Process Optimization · Preferred
• Incident Management · Preferred
• Compliance · Preferred
• Communication Skills · Preferred
• Stakeholder Management · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT change management
• ITIL
• ServiceNow
• Jira Service Management
• Incident management
• Problem management
• Release management
• Stakeholder management
• Governance
• Compliance
• Risk assessment
• Communication skills
• Coordination
• Technology operations
• Process optimization
• Compliance Auditing
• Energetic
• Windows Support
• IT Change Management
• Self-Discipline
• JIRA
• Auditing
• Multilingualism
• Internal Controls
• Dashboard
• Management
• Investments
• Change Advisory
• Change Control
• Change Requests
• Communication
• Information Systems
• Continuous Improvement Process
• English Language
• Financial Services
• French Language
• Leadership
• Innovation
• ITIL 4
• IT Service Management
• Mutual Funds
• Investing Online
• Operational Excellence
• Operations
• Personal Information Protection And Electronic Documents Act
• Portfolio Management
• Wealth Management
• Problem Management
• Process Optimization
• Relationship Building

Job areas

• Technology
• Finance & Accounting
• Management & Leadership
• Change Control Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other