Retail Associate & Tour Guide - Park Distillery Restaurant & Bar

We're seeking a Retail Associate & Tour Guide to join us at Park Distillery Restaurant & Bar! Park is a backcountry lodge inspired craft distillery in the heart of Downtown Banff. Our menu features campfire-inspired cuisine & wood-fired rotisserie specialties served alongside our award-winning spirits. We are the ONLY distillery located in a Canadian National Park. Our spirits are like no other in the world, because there is no other place in the world like Banff. Want to know more? Check us out here: https://parkdistillery.com/. We Love Perks! This Position Includes: Live, work & play in Banff National Park! Flexible hours with great earning potential Wicked staff discounts and perks - 25% off food at all BHC venues + more Opportunities for growth and advancement across unique venues Health benefits plan available after 6 months of employment Work with a company that intentionally gets you outside as well as gives back to the community What You Have: Wonderful customer service skills to create amazing tour experiences Confidence when talking in a group Strong work ethic Passion for craft spirits Quick learner with a positive attitude Experience in retail and cash handling Ability to work as part of a team and individually Have strong problem-solving skills Flexible schedule ProServe Certification Retail Associate The retail employees at Park Distillery Restaurant and Bar are the first point of contact between guests and potential customers who walk through the door. We are looking for a friendly, outgoing individual with a passion for craft spirits who can provide information about our merchandise and spirits while leaving a lasting impression of the purity and unique qualities of our handmade products, crafted in one of the purest places on the planet. This role also includes representing Park Distillery at the Banff Christmas Market, where you'll engage with visitors, share product knowledge, and help create a memorable and festive experience for guests discovering our brand. Tour Guide The tour guides at Park Distillery Restaurant and Bar host distillery tours and other experiences, including spirit tastings. This involves being knowledgeable about our world-class craft spirits and the distilling process. We are looking for an approachable, outgoing individual to provide guests with a fun and interactive experience, as well as being confident and comfortable speaking in front of a large group. Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email. Applicants must be legally eligible to work in Canada.

The role involves acting as the first point of contact for guests in the retail space and hosting interactive distillery tours and spirit tastings. Additionally, the associate represents the brand at the Banff Christmas Market to engage visitors and share product knowledge.

Candidates must have strong customer service skills, confidence in public speaking, and experience with retail and cash handling. A ProServe Certification and legal eligibility to work in Canada are required.

• Staff discounts • 25% off food at BHC venues • Health benefits plan • Opportunities for growth and advancement

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Cash handlingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Public Speaking
• Retail Sales
• Cash Handling
• Problem Solving
• Teamwork
• Product Knowledge
• Spirit Tasting

• Hospitality
• Retail
• Food & Beverage
• Customer Service & Support
• Sports & Recreation

Minimum experience

0+ years

Apply by

Feb 20, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available