Shift Leader - Balkan Restaurant

Banff, AB
On-site
Posted Jul 13, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Ensure the smooth running of restaurant service by managing front-of-house team members and liaising with back-of-house teams. Handle customer concerns and complaints to maintain a high standard of service.

Job details

We’re seeking a Shift Leader to join us at Balkan! Fresh Mediterranean in the heart of Banff. From fresh pita wraps to mouthwatering souvlaki & plenty of vegetarian options, prepare your taste buds for fun & flavourful Mediterranean dishes paired perfectly with vibrant cocktails and fruity spirit-free drinks. Join us weekly for Greek Night with belly dancing, plate smashing and traditional dancing! OPA! Want to know more? Check us out here: https://www.banffbalkan.ca/. We Love Perks! This Position Includes: Live, work & play in Banff National Park! Great earning potential 35% off food, bottles of wine & sake for yourself + a guest at all BHC venues Fun staff events - Outdoor activities, holiday parties, team socials + more Opportunities for growth & advancement across unique venues Health benefits plan available after 6 months of employment Work with a company that intentionally gets you outside as well as gives back to the community What You Have: ProServe certification Previous serving and bartending experience Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Previous supervisory experience is an asset Shift Leader Shift leaders ensure a smooth running of restaurant service in assistance to the GM and AGM. This includes, but is not limited to liaising with FOH & BOH teams, handling customer concerns & complaints, and setting up the restaurant for a successful service by managing all FOH team members. Banff Hospitality Collective is: https://www.banffcollective.com/ BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email. Applicants must be legally eligible to work in Canada.

What you’ll do

Requirements

Candidates must have ProServe certification and previous experience in serving and bartending. A flexible schedule, strong work ethic, and previous supervisory experience are highly valued.