Manager, Cloud Services and Site Reliability

Job summary

Lead and develop a high-performing SRE team while driving reliability engineering practices across critical SaaS applications. Partner with cross-functional teams to improve system scalability, incident management, and operational automation.

Job details

Job ID: 27-0399 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. ENVISION YOURSELF AT BARRACUDA This is a hybrid position based in Ottawa, Ontario. We are looking for a Manager, Site Reliability Engineering to lead a team responsible for the reliability, availability, scalability, and operational excellence of high-volume, business-critical SaaS applications. This role combines people leadership with strong technical judgment, helping the team improve reliability practices, reduce operational toil, and support resilient customer-facing services. In this role, you will manage and develop SRE talent, partner closely with engineering, product, platform, and security teams, and help drive measurable improvements in service health, incident response, automation, and operational readiness. The application portfolio includes products such as Email Security Gateway and Cloud Email Archiving. WHAT YOU’LL BE WORKING ON: * Lead, coach, and develop a high-performing SRE team, setting clear expectations, supporting career growth, and fostering a culture of ownership, collaboration, and continuous improvement. * Drive reliability engineering practices across critical services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting. * Partner with engineering and platform teams to improve the design, operation, and scalability of cloud-based systems, with a focus on reliability, resilience, and maintainability. * Own and improve incident management practices, including major incident coordination, post-incident reviews, follow-up actions, and systemic reliability improvements. * Champion automation and tooling that reduce manual effort, improve operational consistency, and help the team scale support for production services. * Use operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders. * Support secure and compliant operations by partnering with security and engineering teams to embed appropriate controls, documentation, and operational practices into service delivery. WHAT YOU BRING TO THE ROLE: * 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams. * Strong understanding of cloud platforms, distributed systems, production operations, and modern reliability practices. * Experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review practices. * Demonstrated ability to hire, mentor, coach, and develop engineers while building a healthy, accountable, and inclusive team culture. * Strong communication skills, with the ability to explain technical topics clearly to engineering partners, product stakeholders, and business leaders. * Track record of using data, operational insight, and structured problem solving to improve service reliability and team effectiveness. * Experience with infrastructure automation, CI/CD practices, disaster recovery, cost optimisation, or multi-cloud operations. * Experience influencing operational change across teams, improving documentation practices, or evaluating tools and vendors that support service reliability. WHAT YOU’LL GET FROM US: A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. * Equity, in the form of non-qualifying options * High-quality health benefits * Retirement Plan with employer match * Career-growth opportunities * Flexible Time Off and Paid Time Off benefits * Volunteer opportunities The anticipated on-target earnings range for this role is $136,000 CAD to $182,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. Final compensation will be determined based on a variety of factors including the candidates’ qualifications and experience. #LI- Hybrid

What you’ll do

Lead and develop a high-performing SRE team while driving reliability engineering practices across critical SaaS applications. Partner with cross-functional teams to improve system scalability, incident management, and operational automation.

Requirements

Requires 5+ years of experience in SRE, DevOps, or cloud operations with a strong background in managing technical teams. Candidates must demonstrate expertise in cloud platforms, modern reliability practices, and effective communication skills.

Benefits

• Equity
• Health benefits
• Retirement plan
• Flexible time off
• Paid time off
• Volunteer opportunities

Listed skills

• Incident Management · Preferred
• CI/CD · Preferred
• Team Leadership · Preferred
• Operational Excellence · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Site reliability engineering
• Cloud platforms
• Distributed systems
• Incident management
• Automation
• SLOs
• SLIs
• Monitoring
• Alerting
• Capacity planning
• CI/CD
• Disaster recovery
• Cost optimization
• Team leadership
• Mentoring
• Operational excellence
• Email Security
• Infrastructure Automation
• Multi-Cloud
• Time Off Management
• Site Reliability Engineering
• Cloud Operations
• Resilience
• Cyber Resilience
• Application Portfolio Management
• Cost Management
• IT Capacity Management
• Software As A Service (SaaS)
• Communication
• Continuous Improvement Process
• Cyber Security
• DevOps
• Disaster Recovery
• Email Archiving
• Incident Response
• Leadership
• Scalability
• Incident Management
• Innovation
• Problem Solving
• Maintainability
• Managed Services
• Operational Data Store
• Operational Excellence
• Operations
• Reliability Engineering
• Team Effectiveness
• Technology Assessment
• Tooling
• Coordinating

Job areas

• Technology
• Software
• Management & Leadership
• Engineering
• Security & Safety
• Cloud Site Reliability Engineer
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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