Director of Operations and Human Resources

Job summary

Lead the firm's day-to-day operations and strategic initiatives, overseeing people and resources, facilities, finances, technology, marketing, and firm events. Partner with firm leaders and managers to improve operational effectiveness, support staff development, and provide reporting that informs decision-making.

Job details

Kornfeld LLP www.kornfeldllp.com Published October 5, 2026 Location Suite 1100, 505 Burrard Street, Vancouver, Canada Category Human Resources Job Type Full-time Minimum 130000 Maximum 175000 Description About the Firm Kornfeld LLP was established in 1993 in downtown Vancouver and is recognized as one of the city’s premier boutique commercial law and litigation firms, serving many of BC's industry leaders. Kornfeld is committed to fostering a diverse and inclusive workplace where every team member’s unique perspective is valued. Our collaborative culture encourages innovation and professional growth, empowering employees to contribute meaningfully to our clients and the legal community. By joining Kornfeld LLP, you’ll be part of a forward-thinking, growing firm that invests in its people, values continuous learning, and celebrates success together. We are currently seeking an experienced Director of Operations and Human Resources to oversee the day-to-day business operations and growth of the Firm and work closely with the Partners, lawyers and staff to ensure the Firm operates efficiently, effectively and in accordance with its strategic objectives. This is a senior leadership position offering significant responsibility across Firm operations, people and resource management, technology, facilities, marketing and strategic initiatives. Key Responsibilities Firm Operations & Leadership Oversee the Firm's day-to-day operational and administrative functions and ensure the effective delivery of support services to lawyers and staff. Develop, implement and maintain policies, procedures and systems that support an efficient, well-structured organization. Attend management, partnership and staff meetings as required and participate in Firm committees and initiatives. Support the Partners in the development and implementation of the Firm's vision and strategic plan. Prepare and coordinate operational and partnership-level reports, including reports relating to associate and staff salaries, reviews and billing rates. Participate on various Firm committees and undertake special projects as required by the Partners. Maintain confidentiality and exercise discretion when dealing with sensitive financial, personnel and Firm matters. People & Resource Management Oversee the recruitment, onboarding, training, development and retention of Firm staff. Coordinate staff and associate performance reviews and support career development, promotions and succession planning. Address employee relations matters, including counselling, discipline and performance issues, in consultation with the appropriate Firm leaders and HR resources. Oversee salary, payroll and benefits administration. Maintain appropriate personnel records and oversee vacation, sick leave and overtime records. Coordinate staffing coverage and resource allocation during employee absences. Facilities & Office Management Oversee the general management and operation of the Firm's premises, including office services, furnishings and equipment. Assist with space planning, office design, renovations and leasing matters, liaising with landlords, contractors, architects, designers and other service providers as required. Manage vendor relationships and negotiations and make recommendations regarding service providers. Assist with the annual review and renewal of the Firm's insurance policies. Financial Management Oversee the management of the accounting team and work collaboratively with the Firm's Accounting Manager and other financial personnel. Monitor financial performance and provide reports and analysis to the Partners to support informed decision-making. Technology & Information Systems Collaborate with the IT Manager to oversee the Firm's technology systems and infrastructure and work with internal and external IT resources to ensure technology effectively supports the Firm's operations. Assist the IT Manager in coordinating software and hardware implementations and upgrades and ensure lawyers and staff receive appropriate training on software and technology systems. Business Development, Marketing & Firm Events Assist with marketing and business development activities, including oversight and coordination of the Firm's website and other communications. Coordinate and oversee Firm social activities, client events and other Firm functions. Qualifications & Experience Minimum 7 years of management and operations experience, preferably within a professional services environment and, ideally, a law firm. Experience with law firm practice management, accounting, document management or other professional-services technology systems – particularly PCLaw, NetDocs and ADP TeamPay – would be an asset. The typical salary range for this position is $130,000 - $175,000 annually; the base pay may vary depending on the knowledge, skills and experience of the candidate, as well as internal and market equity. What We Offer We Offer a Variety Of Benefits, Including Health Benefits: extended health, dental, out of country, life, AD&D and health spending account Paid Time Off: vacation time, personal days and sick days Financial Benefits: RRSP matching program, year-end bonuses Candidates should submit a cover letter and resume detailing education, previous experience, and salary expectations to: Kornfeld LLP Attention: Jennifer A. Funk, Firm Administrator 1100 – 505 Burrard Street Vancouver, BC V7X 1M5 Email: jfunk@kornfeldllp.com We thank all applicants; however, only those selected for an interview will be contacted.

What you’ll do

Lead the firm's day-to-day operations and strategic initiatives, overseeing people and resources, facilities, finances, technology, marketing, and firm events. Partner with firm leaders and managers to improve operational effectiveness, support staff development, and provide reporting that informs decision-making.

Requirements

At least seven years of management and operations experience is required, preferably in professional services and ideally in a law firm. Familiarity with practice management, accounting, document management, or other professional-services systems is an asset; PCLaw, NetDocs, and ADP TeamPay are specifically noted.

Benefits

• Extended Health Benefits
• Dental Benefits
• Out-of-Country Coverage
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Health Spending Account
• Vacation Time
• Personal Days
• Sick Days
• RRSP Matching Program
• Year-End Bonuses

Listed skills

• Facilities Management · Preferred
• Project Coordination · Preferred
• Operations Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Management
• Human Resources Management
• Strategic Planning
• Staff Recruitment and Retention
• Performance Management
• Employee Relations
• Payroll and Benefits Administration
• Facilities Management
• Vendor Management
• Financial Reporting and Analysis
• Technology Systems Management
• Project Coordination
• Marketing and Business Development
• Policy and Procedure Development
• Resource Allocation
• Confidentiality and Discretion

Job areas

• Management & Leadership
• Human Resources
• Legal
• Finance & Accounting
• Administrative

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