Production & Client Order Coordinator

Job summary

The coordinator is responsible for reviewing customer orders, verifying specifications, and preparing factory-ready documentation. They also manage communication between sales, logistics, and factory teams to resolve order-related issues and ensure quality control.

Job details

We are looking for a highly detail-oriented Production & Client Order Coordinator to support order processing, production preparation, quality control, and customer communication. This role requires excellent accuracy with measurements, specifications, pricing details, and data entry, particularly for highly customizable sofa orders. Key Responsibilities Review confirmed customer orders and prepare complete, factory-ready documentation. Verify dimensions, configurations, quantities, fabric, color, cushion fill, arm style, back height, finishes, pricing, and special instructions. Cross-check invoices, order forms, drawings, approvals, notes, and internal systems for accuracy. Identify missing, conflicting, or unclear information before orders move into production. Process approved order changes and ensure all affected documents and systems are updated. Communicate with customers regarding order confirmations, changes, and adjustments. Coordinate with Sales, Client Care, Logistics, and factory teams to resolve order-related issues. Maintain accurate records and help identify recurring issues to improve quality-control processes. Qualifications Exceptional attention to detail and strong numerical accuracy. Excellent written and spoken English. Strong organizational, documentation, and follow-through skills. Professional, warm, and confident customer communication. Calm and effective problem-solving abilities. Experience in production coordination, order management, quality assurance, logistics, customer service, or a similar accuracy-focused role. Experience with custom furniture, manufacturing, e-commerce, purchase orders, production sheets, or made-to-order products is a plus. Technical Set-up OS: Windows 11 Home/Pro Processor: i5 or Ryzen 5 or higher RAM: 16GB Accessories: Dual Screen, noise-cancelling headset, and a camera

What you’ll do

The coordinator is responsible for reviewing customer orders, verifying specifications, and preparing factory-ready documentation. They also manage communication between sales, logistics, and factory teams to resolve order-related issues and ensure quality control.

Requirements

Candidates must possess exceptional attention to detail, strong numerical accuracy, and excellent English communication skills. Experience in production coordination, order management, or manufacturing is highly preferred, along with the ability to maintain a professional home office setup.

Listed skills

• Quality Control · Preferred
• Data entry · Preferred
• Documentation · Preferred
• Problem solving · Preferred
• Logistics · Preferred
• Customer service · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order processing
• Production preparation
• Quality control
• Customer communication
• Data entry
• Numerical accuracy
• Documentation
• Problem-solving
• Order management
• Logistics
• Customer service
• Attention to detail
• Organizational skills
• Written and spoken English
• Order Management
• Furniture Cleaning
• Quality Control Processes
• Follow Through
• Customer Service
• Textiles
• Customer Communications Management
• Data Entry
• Operating Systems
• English Language
• Sales
• Invoicing
• Problem Solving
• Order Management Systems
• Order Processing
• Production Process
• Quality Assurance
• Coordinating
• Quality Control
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Logistics
• Administrative
• Production Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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