Bilingual (French/English) Customer Care Specialist

Job summary

Provide customer support in French and English through phone, email, and chat, resolving inquiries about accounts, payments, and financing. Document interactions, follow up with customers, coordinate with internal teams and vendors, and suggest improvements to the customer experience.

Job details

Bilingual (French/English) Customer Care Specialist Location: Toronto, ON – Currently hybrid — 3 days in office * Strong possibility of moving to 5 days/week in office Job Type: Full-Time Schedule: Monday – Friday – 9:00 am – 5:00 pm (30 -minute lunch) Compensation: Up to $60,000 + 10% annual bonus (combination of individual and company performance) Perks: · Comprehensive medical and dental benefits · 80% of the benefit premiums are paid by the company · Benefits become effective after 3 months of employment · 3 weeks of vacation Company Overview Our client is a Canadian financial services company that provides consumer financing for home improvements. About the Role We are seeking a high-performing, energetic Bilingual (French/English) Customer Care Specialist to join our growing team. In this role, you will be responsible for resolving customer inquiries, recommending solutions, and delivering an exceptional customer experience. As the first point of contact, you will play a key role in establishing and maintaining our reputation for outstanding customer care. You will report to the Team Lead of Customer Care and work closely with internal teams and key stakeholders to support business growth. This is a full-time position, and you will be eligible to participate in the competitive employee benefits package. Key Responsibilities Provide professional and courteous bilingual customer support (French and English) via phone, email, and chat. Effectively handle incoming calls, resolve customer inquiries, and address concerns in a timely and positive manner. Accurately document customer interactions in the CRM system and escalate issues as needed. Make outbound calls to follow up on customer requests, resolve disputes, and ensure customer satisfaction. Address inquiries regarding customer accounts, payments, and financing options. Collaborate with internal teams, external vendors, and customers to facilitate smooth operations. · Complete administrative tasks related to customer interactions, including data entry and transaction documentation. Continuously strive to enhance the customer experience by providing feedback and suggesting process improvements. Assist with additional duties and projects as required. Qualifications & Requirements Fully bilingual in French and English (verbal and written) required. Minimum 3 years of financial industry experience 1–2 years of customer service experience, preferably in a business-to-business-to-consumer (B2B2C) environment. Call center experience (1–2 years) is preferred. Proficiency in Microsoft Office and Google Suite. Strong ability to manage multiple priorities within tight deadlines while maintaining accuracy and attention to detail. Excellent judgment and problem-solving skills. Highly organized, self-motivated, and results-driven with strong time management skills. Ability to quickly learn new systems and adapt to evolving procedures. Exceptional customer service and relationship management skills. Strong communication skills with a positive, confident, and professional demeanor.

What you’ll do

Provide customer support in French and English through phone, email, and chat, resolving inquiries about accounts, payments, and financing. Document interactions, follow up with customers, coordinate with internal teams and vendors, and suggest improvements to the customer experience.

Requirements

Fluency in written and spoken French and English and at least three years of financial industry experience are required; one to two years of customer service experience is also requested. Candidates should have strong communication, organization, problem-solving, and time-management skills, proficiency with Microsoft Office and Google Suite, and the ability to manage priorities accurately.

Benefits

• Medical Benefits
• Dental Benefits
• Company-Paid Benefit Premiums
• Annual Bonus
• Three Weeks Of Vacation

Listed skills

• Time management · Preferred
• Google Suite · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual Communication
• Customer Service
• Customer Relationship Management
• Problem-Solving
• Judgment
• Time Management
• Organization
• Attention To Detail
• Multitasking
• Written Communication
• Verbal Communication
• Microsoft Office
• Google Suite
• CRM Documentation
• Conflict Resolution
• Data Entry

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative

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