Retail Sales Associate - Winter 26/27

Job summary

The Retail Sales Associate is responsible for providing excellent customer service, offering product recommendations, and maintaining shop cleanliness and organization. They will also process transactions using the POS system and ensure visual merchandising standards are met.

Job details

Big White is seeking applications for the position of Retail Sales Associate for the upcoming winter season. As a Retail Sales Associate you will have a friendly and cheerful disposition and a willingness to learn. We operate a variety of mountain outlets offering a wide range of products, from ski and snowboard related merchandise to giftware. Candidates with a background in outdoor retail, particularly in technical clothing and snow-related products will be considered an asset . You will be responsible for providing excellent customer service through your product knowledge and genuine interest in outfitting our guests with product that will ensure a great experience and memory of their time at Big White. Duties and responsibilities include: * Greet and assist customers in a friendly, knowledgeable, and professional manner * Provide product recommendations based on customer needs * Attending sessions to develop excellent product knowledge * Keeping the shops and storage areas clean and tidy * Restocking * Receive, unpack, and organize merchandise deliveries * Follow all procedures related to theft prevention, cash handling/balancing, and safety * Operate Retail Pro Prizm the point-of-sale (POS) system to process transactions accurately * Maintain visual merchandising standards set by management, including stocking shelves and cleaning. Required qualifications/skills: * Strong interpersonal and communication skills * Excellent customer service mindset with a friendly, outgoing attitude. * Good organizational skills * Previous retail or customer service experience preferred, especially in outdoor/sporting goods or apparel. * Ability to use a variety of computer applications * Ability to handle transactions accurately using a POS system and basic math skills * Administrative skills * Time management skills * Working knowledge of the facility, services and local area * Must be approachable, dependable and a strong team player * Must be able to deal with people of various ages with animation and with patience * Must be able to work weekends, holidays, and peak resort periods (e.g., Christmas, spring break) * Comfortable working in a cold, alpine environment and moving between indoor/outdoor spaces. Location: Big White Ski Resort, BC, Canada Duration: Start dates commence from mid-October 2026. The winter season at Big White closes in mid-April 2027 Wages: Starting wage $19.50 an hour We endeavor to provide between 32-40 hours work per week, however there may be times when you are required to work more or fewer hours than this. Candidate selection and interviews will begin in June 2026.

What you’ll do

The Retail Sales Associate is responsible for providing excellent customer service, offering product recommendations, and maintaining shop cleanliness and organization. They will also process transactions using the POS system and ensure visual merchandising standards are met.

Requirements

Candidates should have strong interpersonal and communication skills with a friendly, outgoing attitude. Previous retail or customer service experience in outdoor or sporting goods is preferred, along with the ability to work weekends and holidays.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Product knowledge
• Sales
• Point-of-sale systems
• Communication skills
• Interpersonal skills
• Organizational skills
• Time management
• Basic math
• Visual merchandising
• Inventory management
• Cash handling
• Theft prevention
• Computer applications
• Teamwork
• Product Knowledge
• Cash Handling
• Patience
• Professionalism
• Organizational Skills
• Stocking Merchandise
• Willingness To Learn
• Administrative Functions
• Animations
• Management
• Customer Service
• Communication
• General Mathematics
• Merchandising
• Point Of Sale
• Retail Sales
• Time Management
• Visual Merchandising
• Balancing (Ledger/Billing)

Job areas

• Retail
• Customer Service & Support
• Hospitality
• Sports & Recreation
• Retail Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons