Customer Implementation Specialist

Winnipeg, MB
Hybrid
Posted Oct 3, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating across Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting customer requirements, and ensuring system readiness for launch.

Job details

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience. The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution. Specific Responsibilities include: Lead the onboarding and implementation of new and awarded business from post-award through go-live. Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution. Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders. Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations. Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch. Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations. Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data. Maintain onboarding documentation and ensure visibility and accessibility across teams. Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation. Own and maintain onboarding processes, workflows, SOPs, and best practices. Identify process improvement opportunities and support standardization and automation initiatives. Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation. Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements. Support special projects and other duties as assigned. Our Ideal Candidate will possess: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role. Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field. Experience within the transportation, logistics, or supply chain industry is considered an asset. Familiarity with customer onboarding, implementation, or operational transition processes. Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications. Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously. Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution. Excellent communication skills with a customer-focused approach. Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately. Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams. This job is classified under NOC Code: 13100 Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams About Bison: • Celebrating over 50 years in Business • Active in giving back through Corporate Social Responsibility and Charitable Giving • Committed to environmental sustainability Bison Transport is committed to Diversity and Inclusion in the Workplace.

What you’ll do

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the logistics or supply chain industry. Proficiency in Microsoft Office and experience with transportation management systems or CRM platforms is required.