Penticton Operations Supervisor

Job summary

The Operations Supervisor will oversee daily warehouse floor activities, including inventory processing, sorting, and logistics distribution. They are responsible for monitoring KPIs, mentoring staff, and ensuring high standards of safety and customer service.

Job details

We are seeking a dynamic, results-driven Operations Supervisor to oversee our high-volume distribution operations. In this role, you will lead a dedicated team to ensure flawless execution of inventory processing, sorting, and last-mile dispatch. The ideal candidate balances operational excellence with a customer-first mindset, ensuring our team consistently hits strict delivery deadlines without compromising on safety or quality. Key Responsibilities Operational Leadership: Oversee daily warehouse floor operations, focusing specifically on high-velocity parcel receipt, scanning, manual sorting, and logistics distribution. Performance Metrics: Monitor and optimize Key Performance Indicators (KPIs) to meet strict delivery timelines, service level agreements (SLAs), and daily dispatch quotas. Stellar Customer Service: Maintain an uncompromising focus on customer satisfaction by ensuring package integrity, reducing processing errors, and resolving delivery discrepancies rapidly. Team Management & Development: Supervise, mentor, and motivate a team of warehouse associates. Coordinate shift schedules, conduct daily huddles, and foster a culture of accountability and high morale. Inventory & Technology Management: Leverage warehouse management systems (WMS), handheld scanners, and logistics tracking software to ensure 100% data accuracy and end-to-end parcel visibility. Safety & Compliance: Enforce strict adherence to safety protocols, standard operating procedures (SOPs), and local labor laws to maintain a clean, organized, and accident-free environment. Qualifications & Skills Experience: 3+ years of experience in warehouse operations, logistics, or supply chain management, with at least 1–2 years in a supervisory or lead hand role. Industry Knowledge: Proven experience handling high-volume e-commerce fulfillment or parcel distribution (direct experience with sortation, delivery stations, or third-party logistics is highly preferred). Deadline-Driven: Outstanding time management skills with a proven track record of succeeding under the pressure of tight, time-sensitive delivery schedules. Technical Proficiency: Strong familiarity with warehouse control systems, barcode scanning technologies, and basic office software. Physical Stamina: Ability to stand/walk for extended periods on the warehouse floor and lift up to 50 lbs if necessary. What We Offer Competitive salary range based on experience $45000 to $55000 Comprehensive health, dental, and vision benefits plan Paid time off and performance-based bonuses Black Press Media is a leading North American local news champion with operations across British Columbia, Alberta, Yukon, Northwest Territories, Nunavut, Washington State, Alaska, and Hawaii. With more than 1,500 employees, we are committed to delivering trusted community news while supporting local businesses through innovative media solutions. We value diversity, fresh ideas, and teamwork. How To Apply Please send your resume and cover letter to: Marilou Pasion Director of Logistics marilou.pasion@blackpress.ca Applications will be accepted until the position is filled. Only those selected for an interview will be contacted.

What you’ll do

The Operations Supervisor will oversee daily warehouse floor activities, including inventory processing, sorting, and logistics distribution. They are responsible for monitoring KPIs, mentoring staff, and ensuring high standards of safety and customer service.

Requirements

Candidates must have at least 3 years of experience in warehouse operations or logistics, with 1-2 years in a supervisory role. Proficiency in warehouse management systems and the ability to perform physical tasks such as lifting up to 50 lbs are required.

Benefits

• Health insurance
• Dental insurance
• Vision benefits
• Paid time off
• Performance-based bonuses

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Supply chain management · Preferred
• Warehouse operations · Preferred
• Safety Compliance · Preferred
• Logistics · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warehouse operations
• Logistics
• Supply chain management
• Team leadership
• Inventory management
• KPI monitoring
• Customer service
• Warehouse management systems
• Barcode scanning
• Safety compliance
• Time management
• Mentoring
• Parcel distribution
• E-commerce fulfillment
• Data accuracy

Job areas

• Logistics
• Management & Leadership
• Manufacturing
• Customer Service & Support
• Creative & Media

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