Customer Service Representative

Job summary

The role involves managing customer inquiries and driving sales through various communication channels. Additionally, the specialist is responsible for processing returns, testing electronics, and refurbishing products.

Job details

Customer Service, Sales & RMA Specialist Job Type: Full-time Schedule: Tuesday to Saturday Days Off: Sunday and Monday Pay: CA$18.65–CA$21.00 per hour Work Location: In person About BlackboxMyCar Established in 2012, BlackboxMyCar is one of North America's leading dash cam retailers and distributors. We partner with best-in-class manufacturers to provide customers with high-quality dash cams, accessories, and expert product guidance. We are known not only for the products we sell, but also for helping customers understand their options and make informed purchasing decisions. The Role We are looking for a hardworking, customer-focused, and technically capable Customer Service, Sales & RMA Specialist to join our team. This is a full-time hybrid role with approximately: 70% Customer Service & Sales 30% RMA, Product Testing & Refurbishment You will spend the majority of your time assisting customers, answering product and technical questions, recommending solutions, and helping convert inquiries into sales. The remaining portion of the role will focus on processing returns, diagnosing product issues, testing equipment, and refurbishing eligible products. This role is ideal for someone who enjoys working directly with customers but is also comfortable troubleshooting technology and working hands-on with products. Key Responsibilities Customer Service & Sales — Approximately 70% Assist customers through phone, email, live chat, text message, and in-person interactions. Respond to customer service, product, technical support, and sales inquiries. Understand customer needs and recommend appropriate dash cams, accessories, and related products. Help prospective customers compare products and make informed purchasing decisions. Convert inbound customer inquiries into sales where appropriate. Recommend complementary products and accessories based on customer needs. Provide pre-sale and post-sale product support. Troubleshoot common installation, compatibility, connectivity, and product-use questions. Develop and maintain strong relationships with existing and prospective customers. Follow up on customer inquiries and outstanding issues when required. Maintain accurate records of customer interactions and resolutions in company systems. Work closely with the Sales Supervisor and Manager to support customer experience and sales objectives. RMA, Testing & Refurbishment — Approximately 30% Process customer returns, warranty claims, and RMA requests. Inspect returned products and identify potential defects or customer-use issues. Test dash cams, accessories, and related electronics to verify functionality. Troubleshoot and diagnose returned products. Refurbish eligible returned products according to company standards. Accurately document testing results and product condition. Prepare refurbished products for resale or appropriate disposition. Maintain an organized RMA and testing work area. Identify recurring product issues and communicate findings to management. Assist with other reasonably assigned duties and responsibilities as required. You Will Be a Great Fit If You Are Customer-focused and genuinely enjoy helping people. Comfortable combining customer service with sales. Confident recommending products and guiding customers toward a purchase. Technically curious and comfortable troubleshooting electronics. Detail-oriented and precise in your work. Organized and able to manage multiple customer inquiries and tasks. A strong written and verbal communicator. Able to type at least 55 WPM. Comfortable learning new products, systems, and technical information. Able to work independently while also contributing effectively within a team. Interested in technology and the automotive industry. Required Experience At least 1 year of customer service experience. Experience communicating professionally with customers through multiple channels. Comfortable using computers and learning new software systems. It Would Be an Asset If You Have Previous retail, inside sales, or e-commerce sales experience. Experience with e-commerce platforms such as Shopify or Amazon. Experience using CRM or customer service software. Previous technical support or electronics troubleshooting experience. Familiarity with dash cams or automotive electronics. General familiarity with vehicle makes and models. Experience processing returns, warranties, or RMA claims. What Success Looks Like A successful person in this position will: Provide fast, knowledgeable, and professional customer service. Help customers confidently select the right products. Convert appropriate sales opportunities without compromising the customer experience. Resolve technical issues accurately and efficiently. Process RMA cases in a timely and organized manner. Accurately identify, test, and refurbish returned products. Develop strong working knowledge of BlackboxMyCar's products and customer needs. Benefits Extended health care Life insurance Paid time off On-site parking Store discount

What you’ll do

The role involves managing customer inquiries and driving sales through various communication channels. Additionally, the specialist is responsible for processing returns, testing electronics, and refurbishing products.

Requirements

Candidates must have at least one year of customer service experience and be comfortable with technical troubleshooting. Proficiency in computer systems and strong communication skills are required.

Benefits

• Extended Health Care • Life Insurance • Paid Time Off • On-site Parking • Store Discount

Listed skills

• Customer service · Preferred
• Shopify · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• RMA Processing
• Technical Troubleshooting
• Product Testing
• Refurbishment
• Communication
• Shopify
• Amazon
• CRM Software
• Electronics Diagnostics
• E-commerce
• Typing (55 WPM)
• Product Recommendation
• Conflict Resolution
• Inventory Management

Job areas

• Customer Service & Support
• Sales
• Retail
• Manufacturing
• Administrative